**Experienced Full Stack Customer Support Associate - Employee Assistance Program (2nd Shift) at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a heart for helping others and a knack for navigating complex situations? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Support Associate - Employee Assistance Program (2nd Shift). At blithequark, we're committed to revolutionizing the way we approach healthcare and wellness. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals like you to help us achieve this vision. As a Full Stack Customer Support Associate, you'll play a critical role in delivering an enhanced customer service experience to our members, providing them with the support and resources they need to thrive. **About blithequark** blithequark is a leading healthcare company that's dedicated to making healthcare more personal, convenient, and affordable. Our team is passionate about creating a culture of empathy, compassion, and innovation, and we're committed to empowering our employees to make a meaningful impact on the lives of our members. **Role Overview** As a Full Stack Customer Support Associate, you'll work in a fully remote environment, supporting our members through a variety of channels, including chat, email, and phone. You'll be responsible for: * Responding to incoming chats and calls in a timely and professional manner * Determining the purpose of incoming chats and calls, and providing resources and support to our members * Assessing client needs and researching and structuring communication to provide pertinent EAP/Worklife services and resources * Recognizing crisis situations and evaluating for needed action to minimize risk * Performing research in internal databases and online to identify potential providers and resources * Entering member information into the appropriate EAP system to initiate the case and documenting comments and information thoroughly and professionally * Communicating effectively with all internal stakeholders * Making outbound calls to identify and assist with securing member resources and/or services * Providing miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned **What You'll Need** To succeed in this role, you'll need: * 1-3 years of customer service experience * Basic computer knowledge * Proficiency in all Microsoft Office products * A high school diploma or equivalent * A strong commitment to delivering exceptional customer service and making a positive impact on people's lives **Preferred Qualifications** * Experience in a call center environment * Mental health and human services background * Experience working in RFL/Employee Assistance Program * Associate's or bachelor's degree in a social, psychological or human service field or equivalent experience **Workspace Requirements** * Technical requirements for personal residential internet service: + Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast) + Select a minimum of 25mbps/3mbps + Consider the internet usage of others in the household during your scheduled working hours **Compensation and Benefits** * The typical pay range for this role is $18.50 - $35.29 per hour * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits * CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Application Deadline** We anticipate the application window for this opening will close on: 09/06/2024 **Equal Employment Opportunity** Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws Why Join Our Team? At blithequark, we're committed to creating a culture of empathy, compassion, and innovation. We believe in empowering our employees to make a meaningful impact on the lives of our members, and we're passionate about delivering exceptional customer service. If you share our values and are passionate about making a difference, we invite you to join our dynamic team. What We Offer * A competitive salary and benefits package * Opportunities for career growth and development * A dynamic and supportive work environment * A chance to make a meaningful impact on the lives of our members * A commitment to diversity, equity, and inclusion How to Apply If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Equal Employment Opportunity Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws Application Deadline We anticipate the application window for this opening will close on: 09/06/2024 Join Our Team Today! If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our dynamic team at blithequark. Apply now to become a Full Stack Customer Support Associate - Employee Assistance Program (2nd Shift) and start making a difference in the lives of our members. Apply for this job