**Experienced Full Stack Customer Support Director – B2B SaaS Information Organization**

**Join blithequark in shaping the future of customer experience and driving business growth** Are you a seasoned customer support leader with a passion for driving business results and delivering exceptional customer experiences? Do you have a proven track record of building and leading high-performing teams, and a deep understanding of customer service standards, best practices, and industry trends? If so, we invite you to join blithequark as our Director of Customer Support, where you will play a critical role in shaping the future of customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative solutions and services that help businesses succeed in today's fast-paced and ever-changing market. Our mission is to empower our customers to achieve their goals by providing them with the tools, expertise, and support they need to succeed. We are committed to delivering exceptional customer experiences, building long-term relationships, and driving business growth through innovation and collaboration. **Job Summary** As the Director of Customer Support, you will be responsible for leading and managing a team of customer support professionals, driving customer satisfaction and loyalty, and ensuring that our customers receive the highest level of service and support. You will work closely with cross-functional teams, including product development, marketing, and sales, to identify and prioritize customer needs and develop solutions that meet those needs. You will also be responsible for developing and implementing customer support processes, procedures, and policies that align with our company's overall goals and objectives. **Key Responsibilities** * **Customer Service and Process**: Develop and implement customer service processes and procedures that align with our company's overall goals and objectives. * **Team Management**: Lead, manage, and develop a high-performing customer support team, including hiring, training, and evaluating team members. * **Customer Loyalty and Satisfaction**: Drive customer satisfaction and loyalty by identifying and prioritizing customer needs and developing solutions that meet those needs. * **Process Improvement**: Continuously assess and improve customer support processes, procedures, and policies to ensure that they are efficient, effective, and aligned with our company's overall goals and objectives. * **Cross-Functional Collaboration**: Work closely with cross-functional teams, including product development, marketing, and sales, to identify and prioritize customer needs and develop solutions that meet those needs. * **Communication and Relationship Building**: Build and maintain strong relationships with customers, partners, and internal stakeholders to ensure that their needs are met and that they receive the highest level of service and support. **Essential Qualifications** * **Education**: Bachelor's degree in business, computer science, or a related field (Master's degree preferred). * **Experience**: Proven experience in a leadership role within customer support, preferably in a B2B SaaS or technology organization. * **Customer Service Standards**: Strong understanding of customer service standards, best practices, and industry trends. * **Communication and Relationship Building**: Excellent communication and relationship-building skills, with the ability to build strong relationships with customers, partners, and internal stakeholders. * **Team Management**: Experience in managing and developing high-performing teams, including hiring, training, and evaluating team members. * **Analytical and Problem-Solving Skills**: Strong analytical and problem-solving skills, with the ability to use data and metrics to drive process improvements and decision-making. **Preferred Qualifications** * **CRM and Tagging Systems**: Knowledge of CRM systems, tagging systems, and customer support tools. * **Critical Thinking and Problem-Solving Skills**: Strong critical thinking and problem-solving skills, with the ability to analyze complex problems and develop creative solutions. * **Adaptability**: Ability to adapt to a fast-paced, dynamic environment and prioritize multiple tasks and projects. * **Results-Oriented**: Results-oriented with a focus on customer satisfaction and business results. **Benefits and Advantages** * **Competitive Compensation**: Competitive salary and benefits package, including health insurance, 401(k) match, and paid time off. * **Opportunities for Growth and Development**: Opportunities for growth and development, including training and professional development programs. * **Diverse and Inclusive Work Environment**: Diverse and inclusive work environment that values and celebrates individual differences and perspectives. * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options and flexible hours. **How to Apply** If you are a motivated and results-driven customer support leader with a passion for driving business growth and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job