Experienced Full Stack Customer Support Representative – French Digital Music Service – Immediate Remote Hiring Opportunity
About the Opportunity Are you a customer support enthusiast with a passion for delivering exceptional experiences in a dynamic online environment? Do you have a flair for French and a knack for resolving complex issues with ease? We're seeking an experienced Customer Support Representative to join our team and provide world-class support to our clients in the music streaming industry. About the Company ModSquad, a global provider of managed digital engagement services, has partnered with a top music streaming service to offer this exciting opportunity. As a member of our team, you'll be part of a vibrant community of Mods who chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands. With 10,000+ Mods available in 50+ languages in 70+ countries, we're your squad for the digital world. About the Role As a Customer Support Representative, you'll be responsible for responding to customer inquiries via inbound messages in French. You'll work remotely, enjoying a flexible schedule and the opportunity to work with some of the coolest clients around the world. With a strong internal support system and highly interactive orientation program, you'll have the chance to grow and develop your skills in a supportive and dynamic environment. Key Responsibilities * Respond to customer inquiries via inbound messages in French * Simultaneously handle 3-5+ incoming messages with ease * Quickly identify and resolve customer issues * Maintain high engagement with both the project and customers * Provide exceptional customer experiences, going above and beyond to meet customer needs * Exercise good judgment and make decisions that benefit the customer * Collaborate with the team to resolve complex issues and improve customer satisfaction Requirements * Professional/business level proficiency in French and English * Experience with simultaneously handling 3-5+ incoming messages * Ability to quickly identify and resolve customer issues * Strong communication and interpersonal skills * Ability to work independently and as part of a team * Willingness to learn and adapt to new technologies and processes * Dedicated laptop or desktop computer with Windows 10 or above * Stable broadband internet connection of 25 MBS or greater * 8 GB RAM or better * Dual monitors highly recommended Work Environment and Culture * Remote work environment with flexible scheduling * Collaborative and supportive team culture * Opportunities for growth and development * Access to 'Hot Gigs' postings exclusive to the Mod Network * Competitive hourly rate and paid orientation * Opportunity to work with some of the coolest clients around the world Benefits and Perks * Competitive hourly rate * Paid orientation * Flexible self-scheduling * Opportunity to work from home * Access to 'Hot Gigs' postings exclusive to the Mod Network * Opportunities for growth and development * Collaborative and supportive team culture How to Apply Ready to join our team? Click the link below to apply now and we'll be in touch soon! Important Notes * A Chromebook is not sufficient for ModSquad projects. * ModSquad is an Equal Opportunity Employer and welcomes applications from diverse candidates. * Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process. * Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. * Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time. Apply for this job