**Experienced Full Stack Customer Support Representative – Live Chat, Data Entry, and Entry-Level Opportunities at arenaflex**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further than arenaflex, a global leader in telecommunications and innovation, as we seek an experienced Full Stack Customer Support Representative to join our team. **About arenaflex** arenaflex is a world-renowned company that has been at the forefront of innovation and communication for decades. With a commitment to excellence and a passion for customer satisfaction, we strive to provide the most advanced products and services to our clients. As a representative of arenaflex, you will be the voice of our brand, driving customer engagement and loyalty through personalized interactions. **Job Responsibilities** As a Full Stack Customer Support Representative, you will be the primary point of contact for our clients, providing solutions to their queries, concerns, and needs. Your responsibilities will include: * Handling a high volume of customer interactions via live chat, phone, email, and other channels * Providing expert guidance on our products and services, including voice, web, and data plans * Identifying upsell opportunities and making recommendations to clients based on their needs and preferences * Utilizing various tools and systems to resolve customer issues, including billing and payment queries * Collaborating with Level 3 support teams to resolve complex customer issues * Maintaining accurate records of customer interactions and resolving issues in a timely and efficient manner * Participating in ongoing training and development to stay up-to-date on the latest products and services **What You'll Need** To succeed in this role, you will require: * A bachelor's degree in a relevant field, such as business, communications, or customer service * 1-2 years of experience in a customer-facing role, preferably in a call center or customer support environment * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Proficiency in using various software and systems, including CRM platforms and customer support tools * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Flexibility to work a set schedule, including breaks, snacks, and designated downtime to ensure availability for client interactions **What We Offer** As a Full Stack Customer Support Representative at arenaflex, you can expect: * A competitive hourly rate of $19.61, with the potential to earn up to $12,000 in commissions per year * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package, including medical, dental, and vision coverage * A 401(k) plan with company match * Paid parental leave and additional sick leave beyond state and local requirements * A range of employee assistance programs, including EAP, disability benefits, and life insurance * Opportunities for career growth and advancement within the company * A dynamic and supportive work environment with a focus on teamwork and collaboration **Work from Home (WFH) Requirements** To ensure the success of our WFH program, you will be required to: * Have a dedicated workspace with a desk, chair, and reliable internet connection * Use a secure, high-speed internet connection that meets arenaflex's technical requirements * Participate in regular workspace reviews, including video calls and screen sharing * Follow arenaflex's WFH policies and procedures, including security and compliance guidelines * Be available and responsive to work during designated hours and movements **Why Join arenaflex?** At arenaflex, we offer a unique opportunity to join a global leader in telecommunications and innovation. With a commitment to customer satisfaction and a passion for delivering exceptional service, we strive to provide the most advanced products and services to our clients. As a representative of arenaflex, you will have the opportunity to: * Balance your experience with ongoing training and development opportunities * Work in a dynamic and supportive environment with a focus on teamwork and collaboration * Participate in a comprehensive benefits package and competitive compensation structure * Enjoy a range of employee assistance programs and perks, including discounts on AT&T products and services **Ready to Join the arenaflex Team?** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a global leader in telecommunications and innovation and start your career with arenaflex today! **Apply Now** To apply for this role, please click on the link below: Apply Job! **Interview and Q&A** For more information about the interview process and to view frequently asked questions, please click on the link below: Interview & Q&A **Create a Professional Resume** To enhance your chances of success, we recommend creating a professional resume that highlights your skills, experience, and achievements. For tips and resources on creating a standout resume, please click on the link below: Create Resume Apply for this job