**Experienced Full Stack Healthcare Customer Service Representative – Telehealth Support**

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex's Healthcare Customer Service team as a Full Stack Healthcare Customer Service Representative – Telehealth Support. In this role, you will be part of a supportive team that values individuality, creativity, and innovation, and offers unparalleled opportunities for growth and development. **About arenaflex** arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments worldwide. Our dedicated associates are the backbone of our organization, and we are committed to creating exceptional outcomes for our clients and the millions of people who count on them. With a culture that values individuality, creativity, and innovation, arenaflex is the perfect place for talented individuals who are passionate about making a difference. **Job Summary** As a Full Stack Healthcare Customer Service Representative – Telehealth Support, you will be responsible for handling telehealth-based phone calls and email inquiries from customers. You will navigate multiple systems, manage a steady volume of incoming calls, and provide comprehensive solutions to complex healthcare-related issues. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients, while your punctuality and dependability will be key to our clients' success. **Key Responsibilities** - Handle telehealth-based phone calls and email inquiries from customers - Navigate multiple systems to resolve complex healthcare-related issues - Manage a steady volume of incoming calls and provide comprehensive solutions - Utilize excellent customer service and communication skills to create positive experiences - Demonstrate punctuality and dependability to ensure client success - Collaborate with a supportive team to resolve issues and improve customer satisfaction - Stay up-to-date with industry developments and best practices to provide exceptional service **Essential Qualifications** - High school diploma, GED, or college degree - Excellent communication and customer service skills - Ability to type 40 words per minute with 96% accuracy - Great problem-solving skills and ability to multitask - Availability to work weekends and flexible hours - High-speed internet and a distraction-free work environment - Ability to complete a 3-week virtual training class with 100% attendance **Preferred Qualifications** - Customer service experience in a healthcare setting - Experience with telehealth platforms and systems - Knowledge of healthcare-related issues and regulations - Certification in customer service or a related field **Skills and Competencies** - Excellent communication and customer service skills - Ability to navigate multiple systems and resolve complex issues - Strong problem-solving skills and ability to multitask - High-speed internet and a distraction-free work environment - Ability to type 40 words per minute with 96% accuracy - Great attention to detail and ability to work accurately in a fast-paced environment - Ability to work collaboratively with a team to resolve issues and improve customer satisfaction **Career Growth Opportunities and Learning Benefits** - Opportunities for career growth and advancement within the healthcare team - Comprehensive training and development programs to enhance skills and knowledge - Collaborative and supportive team environment that values individuality and creativity - Recognition and rewards for outstanding performance and contributions - Opportunities for professional growth and development through mentorship and coaching **Work Environment and Company Culture** - Flexible work arrangements, including remote work options - Collaborative and supportive team environment that values individuality and creativity - Recognition and rewards for outstanding performance and contributions - Opportunities for professional growth and development through mentorship and coaching - Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan **Compensation, Perks, and Benefits** - Competitive hourly rate of $16.50 - Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan - Opportunities for bonuses and incentives based on performance - Flexible work arrangements, including remote work options - Recognition and rewards for outstanding performance and contributions **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Request** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. **Apply Now** If you are passionate about delivering exceptional customer experiences and making a real difference in people's lives, we invite you to apply for this exciting opportunity. 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