Experienced Full Stack Manager - Global & Large Account Development: Unlocking Business Growth and Customer Success
About American Express At American Express, we're on a mission to help our customers, colleagues, and communities thrive. As a global leader in the financial services industry, we're committed to delivering exceptional customer experiences, driving business growth, and fostering a culture of innovation and inclusivity. Our team of talented professionals is dedicated to making a positive impact, and we're excited to invite you to join us on this journey. About the Role We're seeking an experienced and results-driven Manager - Global & Large Account Development to join our team. As a key member of our Global Commercial Services (GCS) organization, you'll play a critical role in driving business growth, building strong relationships with our most valuable customers, and delivering exceptional customer experiences. This is a fantastic opportunity to leverage your skills, expertise, and passion to make a meaningful impact and advance your career. Key Responsibilities Serve as the B2B payments expert for all commercial solutions within your portfolio, delivering on the GCS value proposition. Identify and implement B2B portfolio growth and retention strategies, leveraging in-depth industry knowledge and effectively linking to client needs. Strategically and quickly adapt plans and priorities when needed to achieve the desired outcome. Build and safeguard strong client relationships to drive NPS and sustainable volume. Identify gaps in C-suite relationships and with executive decision makers, and implement relationship stacking strategies to bridge them – effectively establishing regular customer-facing touchpoints. Lead development of client renewal and expansions proposals, negotiate complex deal constructs, and oversee implementation of solutions. Resourcefully overcome complex client barriers, quickly and thoughtfully resolve escalated issues. Develop customized and strategic account plans to unlock spend growth. Work collaboratively with key business partners across various divisions of American Express, including GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, and Marketing. Take a data-driven approach to quantitatively sell a story, applying strong financial acumen. Develop and actively manage a sales pipeline, across multiple accounts simultaneously, using CRM tools. Manage the relationship between customers and American Express to maximize customer satisfaction, profitability, and retention. Also responsible for revenue growth through cross-sell and add-on selling. Minimum Qualifications Minimum of 5 years' prior strategic relationship management and/or business development experience. Effective oral and written communication skills, with the ability to influence internal and external partners; to effectively present products, technical solutions, and financials to clients. Strong financial acumen. Bachelor's degree or higher. Preferred Qualifications Knowledge of B2B, key trends, and payment processes. Results-oriented with an entrepreneurial approach to portfolio management; ability to proactively identify and close profitable opportunities. Ability to gain in-depth understanding of client needs to inform and execute client-focused plans with limited support and guidance. Proven relationship management and negotiation skills; experience in successfully establishing C-level relationships and within cross-functional areas within large companies. Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth; Ability to effectively influence and manage change. What We Offer We're committed to providing our colleagues with a comprehensive benefits package, including: Competitive base salaries. Bonus incentives. 6% Company Match on retirement savings plan. Free financial coaching and financial well-being support. Comprehensive medical, dental, vision, life insurance, and disability benefits. Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Why Join American Express? We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels seen, heard, and valued. We offer a range of benefits and programs to support our colleagues' physical, financial, and mental well-being, and we're dedicated to fostering a culture of innovation, collaboration, and continuous learning. How to Apply If you're a motivated and results-driven professional with a passion for business growth and customer success, we encourage you to apply for this exciting opportunity. Please submit your application today, and let's work together to unlock new possibilities and drive business success. Apply for this job