**Experienced Full Stack Online Chat Specialist – Customer Service Representative (Entry Level) at blithequark**

Are you a motivated and enthusiastic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two conversations are ever the same? If so, we invite you to join our dynamic team at blithequark as an Online Chat Specialist (Entry Level). As a key member of our customer service team, you will play a vital role in providing top-notch support to our clients' website visitors, helping them navigate our clients' websites, and resolving any queries they may have. **About blithequark** blithequark is a rapidly growing company that is revolutionizing the way businesses interact with their customers. Our mission is to provide innovative solutions that enable our clients to deliver exceptional customer experiences, drive engagement, and ultimately, drive growth. We are a team of passionate and dedicated professionals who are committed to making a difference in the lives of our customers and our clients. **Job Summary** As an Online Chat Specialist at blithequark, you will be responsible for providing exceptional customer support to our clients' website visitors via live chat. You will be the first point of contact for many of our clients' customers, and your role will be to provide prompt, accurate, and friendly assistance to help them resolve their queries. You will work closely with our Online Chat Manager to ensure that our clients' customers receive the best possible service. **Responsibilities** As an Online Chat Specialist at blithequark, your key responsibilities will include: * Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns * Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate * Creating relationships with new customers to better understand and achieve their needs * Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately * Promoting interest in client products and services * Consistently achieving established standards of the position * Continually portraying and projecting a positive and professional image * Providing administrative support to the customer service team * May assist with overflow work and other duties as needed **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment * PC keyboarding and internet experience needed * Strong communication and interpersonal skills, including written and verbal * Upbeat positive attitude and professional demeanor * Articulate and well-accustomed to a client-facing role * Ability to compose professional emails is a plus * Proficient written and verbal communication skills in English * Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work well under pressure and manage multiple incoming requests for information * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Proficient in using online chat software and other customer service tools * Basic technical skills (able to navigate through smartphone and computer applications) * Ability to compose professional emails and other written communication **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. As an Online Chat Specialist, you will have the opportunity to: * Develop your customer service skills and expertise * Learn about our clients' products and services and how to promote them effectively * Work with a talented team of professionals who are passionate about delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of our company **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the values of innovation, collaboration, and customer obsession. We are a team of passionate and dedicated professionals who are committed to making a difference in the lives of our customers and our clients. **Compensation, Perks, and Benefits** As an Online Chat Specialist at blithequark, you will be eligible for a range of benefits, including: * Competitive salary and benefits package * Company equity program * Medical, dental, life, and vision insurance * Unlimited paid time off * Paid family leave * Short-term disability * 401k plan * Reimbursement for education and professional development * Employee assistance program **How to Apply** If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job description is not an exhaustive list of responsibilities, skills, or qualifications. blithequark reserves the right to modify or add to this job description at any time. Apply for this job