**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join the team at blithequark as a Partner Product Manager. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to deliver hyper-personalized experiences to their customers. Our Talk Abilities group is at the forefront of this revolution, harnessing the power of artificial intelligence to transform the way we interact with our customers. As a Partner Product Manager, you will play a critical role in shaping the future of conversational AI and live chat support at blithequark. **Job Responsibilities** As a Partner Product Manager, you will be responsible for leading the development and execution of cutting-edge live chat automation capabilities. Your primary focus will be on collaborating with cross-functional teams, including engineers, data scientists, and business partners, to deliver products that meet the evolving needs of our customers. Your key responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift * Influencing customer data, conversational analysis, industry trends, and technical expertise to evaluate the performance of existing solutions and develop future capabilities * Working with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Collaborating with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, prioritizing customer stories to meet the needs of the end-user while focusing on business value * Supporting the definition and development of the product strategy, roadmap, and release plan, and generally customer experience **Requirements** To be successful in this role, you will need to possess the following qualifications: * Bachelor's degree in business, computer science, software engineering, or a related field * Strong interest in understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Passion for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as evidenced by your ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **What We Offer** At blithequark, we are committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes: * Competitive base salaries * Extra incentives * 6% Company Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About Our Culture** blithequark is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We believe in supporting our associates with the resources they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that provides greater flexibility to our partners while ensuring we maintain the essential elements of our unique in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (combination of in-office and virtual days), or entirely remotely. **How to Apply** If you are a motivated and results-driven product manager with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company culture and benefits. Apply for this job