**Experienced Full Stack Real-Time Analyst – Work from Home Opportunity with arenaflex**

At arenaflex, we're a dynamic and innovative organization that's constantly pushing the boundaries of excellence in the industry. As a leading force in our field, we're committed to fostering a culture of collaboration, creativity, and growth. We're now seeking an experienced and highly skilled Sr. RTA (Real-Time Analyst) to join our US ERC Workforce Management team as a work-from-home opportunity. As a Sr. RTA at arenaflex, you'll play a pivotal role in driving business success by analyzing and interpreting real-time data to inform strategic decisions. You'll be responsible for monitoring service levels, managing operational KPIs, and site-level performances, ensuring that our global WFM POC is delivered effectively. Your expertise will be instrumental in ensuring the effective management of incoming and outbound phone, chat, and email volumes by analyzing forecasted details from our Economists team and drafting way forward plans. **Key Responsibilities:** * **Real-Time Monitoring and Analysis:** Ensure all shift responsibilities such as interval level volume trends, org/site level shrinkage, NPTs, productivity, etc. impacting business KPIs are monitored and called out for corrective/supportive actions. * **Operational Expectations:** Ensure each org/skill is adhering to their operational expectations like shift/break, missed calls, disconnected calls, max calls adherence. * **Operational Metrics:** Ensure that Operational metrics like service levels, occupancy, PTL, utilization, etc. are being met by all Orgs/skills at daily level. * **Collaboration and Liaison:** Liaise with all network POCs (WFM and Ops) for owned Org/skill and work on gaps/opportunity areas which may impact operational metrics. * **Planning and Timely Closure:** Ensure timely closure on all planning related activities like training QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning, etc. * **Capacity Alignment:** Ensure capacity alignment (schedule) is based on expected volume and take necessary actions in case of short-term deficits. * **Mentorship and Development:** Mentor and develop fellow RTAs with all WFM required skills and knowledge. * **Insight-Driven Decision Making:** Deep dive and provide insights on metric misses with factual callouts and path to greens (PTGs). * **Process Improvement:** Ensure expected processes are followed by Operations, invent simplify current processes to remove waste or non-value enablers. **Essential Qualifications:** * Bachelor's degree in Business Administration, Operations Research, or a related field. * Minimum 3 years of experience in Workforce Management, Operations, or a related field. * Proven track record of success in analyzing and interpreting real-time data to inform strategic decisions. * Excellent analytical, problem-solving, and communication skills. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong collaboration and interpersonal skills. **Preferred Qualifications:** * Master's degree in Business Administration, Operations Research, or a related field. * Experience with Workforce Management software and tools. * Certification in Workforce Management or a related field. * Strong understanding of business operations and process improvement. **Skills and Competencies:** * Strong analytical and problem-solving skills. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities and deadlines. * Strong collaboration and teamwork skills. * Ability to adapt to changing priorities and deadlines. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge. * Opportunities for career growth and advancement within the organization. * Collaborative and dynamic work environment. * Flexible work arrangements, including work-from-home options. * Competitive compensation and benefits package. **Work Environment and Company Culture:** * arenaflex is a dynamic and innovative organization that values collaboration, creativity, and growth. * Our work environment is fast-paced and challenging, with multiple priorities and deadlines. * We offer a comprehensive training program to help you develop your skills and knowledge. * Our team is collaborative and supportive, with a strong focus on teamwork and communication. **Compensation, Perks, and Benefits:** * Competitive compensation package. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Flexible work arrangements, including work-from-home options. * Opportunities for career growth and advancement within the organization. * Collaborative and dynamic work environment. **How to Apply:** If you're a motivated and experienced Sr. RTA looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job