**Experienced Full Stack Sales And Customer Support Representative – Compassionate Cremation Services**

**Join arenaflex, a compassionate provider of cremation services, as we continue to grow and expand our team of dedicated professionals. We are seeking a highly skilled and empathetic Sales And Customer Support Representative to join our team in a full-time, fully-remote capacity.** **About arenaflex** arenaflex is a leading provider of cremation services, dedicated to offering dignified and caring support to families in need. Our mission is to provide compassionate and professional services, ensuring that families receive the support and guidance they need during a challenging time. We are committed to excellence, innovation, and customer satisfaction, and we are seeking like-minded individuals to join our team. **Job Summary** As a Sales And Customer Support Representative, you will play a critical role in engaging with families, explaining our services, and coordinating with various partners to ensure smooth operations. You will be responsible for leading engagement, follow-up communication, CRM management, customer support, operational coordination, and additional tasks as needed. If you are a compassionate individual with strong communication skills and the ability to manage multiple tasks efficiently, we invite you to apply. **Key Responsibilities** * **Lead Engagement**: Answer incoming calls from leads, explain the services offered, and assist families in choosing the appropriate service. * **Follow-Up Communication**: Follow up with leads through text and email to provide additional information and support. * **CRM Management**: Utilize CRM and other digital tools to manage customer information and track interactions. * **Customer Support**: Respond to customer inquiries, providing clear and compassionate answers to their questions. * **Operational Coordination**: Coordinate with crematory partners, transportation partners, and other vendors via text, email, and phone to ensure seamless service delivery. * **Additional Tasks**: Take on additional responsibilities over time as needed to support the team's goals. **What Success Looks Like** * **Effective Communication**: Successfully engage with families, providing them with the information and support needed to make informed decisions about cremation services. * **Customer Satisfaction**: Maintain high levels of customer satisfaction by handling inquiries promptly and professionally. * **Operational Efficiency**: Ensure smooth operations by effectively coordinating with partners and managing administrative tasks. **Essential Qualifications** * **Sales and Support Experience**: Previous experience supporting a US-based team with both written work and calling, experience in a sales-based role is a great advantage. * **Strong English Skills**: Strong written and verbal English skills, with the ability to conduct phone calls in a neutral English accent. * **Multi-Tasking Ability**: Proven ability to juggle multiple tasks at once and follow standard operating procedures (SOPs). * **High Emotional Intelligence**: Ability to empathize with families and provide compassionate support. * **Technical Requirements**: Must have a reliable internet connection (>30mbps) and a quiet working environment. * **English Proficiency**: Demonstrated English proficiency as shown on profile. **Preferred Qualifications** * **Experience in the Funeral or Cremation Industry**: Previous experience in the funeral or cremation industry is a great advantage. * **Certifications or Training**: Certifications or training in customer service, sales, or a related field is a plus. **Skills and Competencies** * **Communication Skills**: Excellent written and verbal communication skills, with the ability to engage with families and provide clear and compassionate answers to their questions. * **Problem-Solving Skills**: Ability to think critically and solve problems in a fast-paced environment. * **Time Management Skills**: Proven ability to manage multiple tasks and prioritize responsibilities. * **Emotional Intelligence**: Ability to empathize with families and provide compassionate support. **Career Growth Opportunities and Learning Benefits** * **Professional Development**: arenaflex offers opportunities for professional development and growth, including training and certifications in customer service, sales, and related fields. * **Career Advancement**: Opportunities for career advancement and promotion within the company. * **Learning and Development**: arenaflex offers a range of learning and development opportunities, including online courses, workshops, and conferences. **Work Environment and Company Culture** * **Fully-Remote**: This role is fully remote, with the ability to work from home. * **Shift-Based**: The role is shift-based, with two shifts available: 12 AM - 8 AM or 7 AM - 3 PM Manila Time. * **Flexible Work Arrangements**: arenaflex offers flexible work arrangements, including flexible hours and remote work options. * **Company Culture**: arenaflex has a compassionate and supportive company culture, with a focus on customer satisfaction and employee well-being. **Compensation, Perks, and Benefits** * **Competitive Salary**: arenaflex offers a competitive salary, with opportunities for bonuses and incentives. * **Benefits Package**: arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off. * **Perks**: arenaflex offers a range of perks, including flexible work arrangements, professional development opportunities, and a supportive company culture. **Conclusion** If you are a compassionate individual with strong communication skills and the ability to manage multiple tasks efficiently, we invite you to apply for this exciting opportunity. Join arenaflex as we continue to grow and expand our team of dedicated professionals, and make a meaningful impact by supporting families during a challenging time. **Application Process** To be considered for this role, please follow these steps: * Fill in the application form * Record a video showcasing your skill sets * By submitting this application, you agree to share your data and video with our clients and relevant parties for potential job opportunities. If ever you want us to delete your information, please reach out to us at [email protected] This offer from "arenaflex" has been enriched by Jobgether.com and got a 77% flex score Apply Job! Apply for this job