**Experienced Full Stack Social Media Customer Support Manager – Remote Work Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a leading airline company, as an Experienced Full Stack Social Media Customer Support Manager. As a key member of our team, you will be responsible for providing exceptional customer support through various social media platforms, ensuring a seamless and satisfying experience for our customers. This is a remote work opportunity, allowing you to work from the comfort of your own home while being part of a dynamic and growing organization. **About arenaflex:** arenaflex is a world-renowned airline company that operates over 6,800 daily flights to more than 365 destinations worldwide. We are committed to providing exceptional customer service, ensuring that our passengers have a safe, enjoyable, and memorable travel experience. As a member of our team, you will be part of a diverse and inclusive workforce that values creativity, innovation, and teamwork. **Why You'll Love This Job:** * arenaflex is seeking a results-driven Social Media Customer Support Manager who is passionate about delivering exceptional customer experiences. * As a key member of our team, you will have the opportunity to develop your skills and knowledge, working with a talented and experienced team of professionals. * You will be responsible for driving functional excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. * You will be a security advocate, identifying and addressing safety concerns as needed. * You will establish and advance successful relationships with colleagues, fostering empathy, authenticity, trust, respect, and pride. * You will successfully delegate resources and provide suitable support to enable teams to achieve functional objectives in a safe manner. * You will ensure the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * You will advance effective communication among departments to engage our team to collaborate and achieve shared objectives. * You will have the opportunity to work with various software programs, including GS Realtime and other tools, to identify and provide overtime, provide staffing information sources, and generate visit reports. * You will be proactive and productive in using time efficiently. * You will have the ability to work additional hours when functional requirements demand it. * You will have the ability to work rotating shifts, including weekends, holidays, and days off. **What You'll Require for Success:** * High School Diploma or GED Equivalency * Preferred Qualifications: Training and Earlier Professional training * Past airport customer support experience * 2 years of experience leading others * Knowledge of organizational policies and systems and useful automation applications * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment * Ability to effectively listen - focusing entirely on what others are saying, finding time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, ends, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action * Strong critical thinking skills * Ability to work independently as well as cooperatively * Ability to work under demanding functional circumstances * Ability to focus and execute with a need to start and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients * Ability to prioritize station activities and collaborate with multi-functional departments and organizations to ensure essential requirements are met for a safe, productive, on-time operation * Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, and other tools * Has USPS freedom or the ability to acquire USPS clearance. USPS has a five-year US residency requirement. **What You'll Get:** * Take advantage of all that arenaflex has to offer: * Travel Benefits: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network. * Medical Benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. * Be yourself at arenaflex: * From the colleagues we hire to the clients we serve, care and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. * Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Be yourself at arenaflex. **How to Apply:** * All eligible candidates can apply for this job as mentioned below * Read the official notification carefully from the official website. * Read the notification carefully before applying. * Fill out the application form (the link is given below) * Attach the required document and passport-size photo with signature. * Then submit. Done. Apply Job! **Top 10 Interview Questions:** * Can you tell us about yourself? * What interests you about this position? * What are your strengths? * What are your weaknesses? * Can you give an example of a time when you solved a problem creatively? * How do you handle stress and pressure? * How would you describe your work style? * Can you tell us about a time when you had to work with a difficult colleague or supervisor? * How do you stay organized and prioritize tasks? * What are your long-term career goals? **Required Documents:** * Required Documents for This Recruitment: The candidate should have this document before applying online. Candidates are suggested to read the official notification before applying. * Document – Qualifications certificate with mark sheets. * Passport-size Photographs * Signature Apply for this job