**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development at blithequark**

Are you a highly skilled and motivated individual looking to join a dynamic and innovative company that values its employees and prioritizes their growth and well-being? Do you have a passion for technology and a desire to make a meaningful contribution to a leading retail organization? If so, we invite you to apply for the Experienced Full Stack Software Support Analyst position at blithequark. **About blithequark** blithequark is a leading retail organization with a strong commitment to innovation, customer satisfaction, and employee development. With a global presence and a reputation for excellence, blithequark is an exciting and challenging place to work. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we are dedicated to creating a positive and inclusive work environment that supports the growth and well-being of our employees. **Job Summary** As an Experienced Full Stack Software Support Analyst at blithequark, you will play a critical role in supporting the development, testing, and maintenance of our web and cloud-based applications. You will work closely with our development team to identify and resolve technical issues, develop and implement new features, and ensure the smooth operation of our systems. This is a challenging and rewarding role that requires a strong technical background, excellent problem-solving skills, and a passion for innovation and continuous learning. **Key Responsibilities** * Recognize and resolve technical issues, often anticipating problems before they occur or before they escalate * Manage incidents and projects by identifying, tracking, and driving issues to a timely resolution * Record, document, and maintain current processes and procedures * Support the lifecycle of systems and related components from development to retirement * Present, work with, and perform quality assurance testing on supported systems * Create, use, and maintain tools and content to automate processes, generate reports, and address support issues * Lead or participate in project/partner meetings as they relate to defining and communicating deployment and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes * Provide guidance and direction to clients, teams, and other support personnel regarding daily activities, project drives, deployment activities, and support issues * Conduct in-depth analysis to increase system performance, quality, and efficiency * Develop and maintain effective relationships with the business and IT teams * Identify opportunities for streamlining, increasing efficiency through continuous process improvement * Develop and follow blithequark's IT policies, processes, procedures, or administrative guidelines * Work on Client Story to fix code as small improvement requests to resolve frequently occurring issues * Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts * Investigate a variety of Java-based Miniature support applications for reported Occurrences/issues * Support answers for determinations on time, within budget, and with an impeccable level of quality and accuracy to specifications * Plan and present detailed functional and technical specifications that support useful requirements * Plan and clearly convey top-tier strategies by which blithequark Strategies tasks can effectively utilize the enhancements created * Collaborate with other designers, projects, Product Owners, and Business Solutions Investigators to ensure that the technical solution offers scale and supports business needs * Develop and maintain documentation standards * Provide end-user communication for critical issues like support delays/disturbances with ETAs * Perform daily system and application health checks to ensure the smooth operation of the application * Ensure a high level of responsiveness by assessing and appropriately responding to support tickets colleagues * Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to functional and reporting usage in our blithequark Coordinated factors field activities * Develop and maintain process documentation and contribute to the advancement of departmental standards * Develop solutions to resolve the underlying detailed issues from colleagues * Assess and provide recommendations on long-term software changes to resolve issues * Track and inform colleagues of the status of their support tickets in real-time and immediately resolve issues * Develop and maintain relationships with IS Administration Desktop and other IS groups to ensure quality support and assistance * Meet or exceed performance metrics related to efficiency and quality * Develop documentation for other support groups for them to resolve issues * Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis * Report any instances of Client dissatisfaction to the proper Administration resource * Adhere to security management practices, as well as promote established security standards * Understand and adhere to the blithequark Discount Statement of Purpose and Code of Conduct **Requirements** * Experience working with small improvement requests to resolve continuous issues * Proficiency in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts * Knowledge of a variety of Java-based Miniature support applications to investigate issues * Investigating experience with application programming suites * Ability to comprehend and investigate T-SQL script * Ability to comprehend business cycles and work with project partners to assist in navigating through an issue to understand the root cause * Excellent customer service skills and exceptional phone behavior * Strong relational skills and able to work effectively with all levels of the business and IS * Demonstrated strong hierarchical characteristics in favor of resolving issues quickly * Reliable, honest, and have an enthusiasm for excellence * Conscientious and have strong critical thinking skills, with the ability to analyze what is happening for potential future issues * Imaginative, innovative, and incredibly responsive with a strong desire to get started * Self-motivated and able to work independently, with minimal management * Ability to remain calm under pressure and time pressures * Flexibility to accommodate on-call support inclusion in a 24/7 environment, including nights, weekends, and holidays to meet business needs **Preferred** * Experience with Korber/Highjump or potentially Descartes Course Planning is an asset **What We Offer** * A comprehensive package of benefits including paid time off, medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct health/employee assistance, medical savings account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to qualified employees * blithequark is committed to a diverse and inclusive work environment. blithequark is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, public origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you require assistance or a reasonable accommodation due to a disability during the application or selection process, please do not hesitate to contact us. **How to Apply** If you are a motivated and talented individual who is passionate about technology and committed to excellence, we encourage you to apply for the Experienced Full Stack Software Support Analyst position at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply Job! Apply for this job