**Experienced Full Stack Technical Writer – Customer Workflow Documentation and Strategy Development**

Are you a skilled technical writer with a passion for creating user-focused content and influencing product strategy? Do you thrive in a collaborative environment where you can drive the execution of content strategies and lead diverse teams to achieve their goals? If so, we invite you to join blithequark as an Experienced Full Stack Technical Writer – Customer Workflow Documentation and Strategy Development. **About blithequark** At blithequark, we're on a mission to revolutionize the way organizations work by providing innovative AI-enhanced technology to our customers. With a global presence and a customer base that includes 85% of the Fortune 500, we're committed to empowering our customers to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, and we're just getting started on our journey to make the world work better for everyone. **Job Description** As an Experienced Full Stack Technical Writer – Customer Workflow Documentation and Strategy Development, you'll play a critical role in defining content strategies for multiple applications and driving the execution of those strategies. You'll work closely with subject matter experts, reviewers, multimedia content producers, and other writers to create high-quality, user-focused technical content that accelerates customer success. **Key Responsibilities:** * Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals * Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers * Use your strong understanding of the blithequark product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success * Provide impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives **Qualifications:** **Basic Qualifications (the must have):** * BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields * Understanding of content development life cycles and processes **Preferred Qualifications (the nice to have):** * 7+ years work experience in technical communication * Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly * Experience authoring in DITA, Markdown, or another structured authoring architecture * Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers * Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies **Skills and Competencies:** * Strong understanding of content development life cycles and processes * Excellent writing, editing, and communication skills * Ability to work collaboratively with cross-functional teams * Strong analytical and problem-solving skills * Experience with content management systems and structured authoring architectures * Ability to influence product strategy and create content experiences that accelerate customer success **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Full Stack Technical Writer – Customer Workflow Documentation and Strategy Development, you'll have access to a range of learning and development opportunities, including: * Training and development programs to help you build your skills and expertise * Mentorship and coaching from experienced professionals * Opportunities to work on high-visibility projects and contribute to the development of our products and services * A collaborative and inclusive work environment that encourages innovation and creativity **Work Environment and Company Culture:** We approach our distributed world of work with flexibility and trust, offering a range of work personas (flexible, remote, or required in office) to suit your needs. Our company culture is built on a foundation of inclusivity, diversity, and collaboration, and we're committed to creating an accessible and inclusive experience for all candidates. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including a base pay of $115,600 - $202,400, plus equity (when applicable), variable/incentive compensation, and benefits. Our benefits package includes: * Health plans, including flexible spending accounts * A 401(k) Plan with company match * ESPP * Matching donations * A flexible time away plan * Family leave programs (subject to eligibility requirements) **How to Apply:** If you're a motivated and experienced technical writer looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations:** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. **Export Control Regulations:** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), blithequark may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon blithequark obtaining any export license or other approval that may be required by relevant export control authorities. Apply for this job