Experienced Full-Time 3rd Shift Customer Solutions Specialist – Roadside Assistance and Dispatch Technology Platform Expert

Introduction to blithequark Imagine being part of a dynamic team that revolutionizes the roadside assistance industry with cutting-edge technology and exceptional customer service. At blithequark, we are dedicated to providing best-in-class roadside assistance to our members, and we're seeking talented individuals to join our team of Customer Solutions Specialists. As a leader in the industry, we operate multiple 24x7x365 call centers, including locations in the United States and Tunisia, with a strong presence in Tennessee. Our business objective is simple: to deliver outstanding service to our members, and we're looking for like-minded professionals to help us achieve this goal. Job Overview We're excited to offer a unique opportunity for a 3rd Shift Customer Solutions Specialist to join our team. As a CSS, you will be the primary point of contact for our members who require roadside assistance, providing exceptional customer care and support via phone. You will utilize our revolutionary technology to arrange the needed service, select and dispatch a service provider, and ensure seamless follow-up. If you're passionate about helping others, enjoy working in a fast-paced environment, and are looking for a career that offers opportunities for growth and advancement, we encourage you to apply. Key Responsibilities Answer inbound member calls and provide exceptional customer service, ensuring prompt resolution to their roadside assistance needs Ask essential questions to understand each member's unique situation and provide personalized support Navigate our computer program to input information, locate members, and identify nearby service providers Accurately collect and perform data entry of all required member/provider information Use professional communication etiquette and active listening skills to assist members/providers with their needs, dispatching the correct service Demonstrate efficient call control, following scripts for various partners/scenarios, and deescalate situations when necessary to achieve member assistance and support Consistently meet company standards and specified goals as assigned by management on a regular basis Maintain confidentiality of account information and escalate any issues that may arise to management Adhere to the prescribed policies and procedures as outlined in the Employee Handbook Essential Qualifications To be successful in this role, you should possess: A positive attitude and the ability to work well with others in a team environment Excellent communication skills, including a professional, articulate voice, and the ability to listen and communicate effectively The ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace Emotional resilience and the ability to handle upset members in a calm, professional manner A high school diploma or equivalent Preferred Qualifications While not required, the following qualifications are preferred: Previous experience in a roadside assistance or dispatch environment Familiarity with modern technology and software applications Basic typing skills and the ability to navigate computer programs with ease Experience working in a fast-paced, dynamic environment Skills and Competencies To excel in this role, you should possess: Strong communication and interpersonal skills The ability to work in a team environment and build strong relationships with colleagues and members Excellent problem-solving and analytical skills The ability to adapt to changing situations and priorities A strong focus on customer service and a commitment to delivering exceptional results Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. As a Customer Solutions Specialist, you'll have access to: Ongoing training and development programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A dynamic and supportive work environment that encourages collaboration and innovation Performance-based incentives and recognition programs to reward your achievements Work Environment and Company Culture Our work environment is fast-paced, dynamic, and supportive. We believe in fostering a culture that is: Customer-centric, with a focus on delivering exceptional service and support Collaborative, with a strong emphasis on teamwork and communication Innovative, with a commitment to embracing new technologies and ideas Fun and friendly, with a range of social activities and events to promote employee engagement and well-being Compensation, Perks, and Benefits We offer a competitive compensation package, including: An hourly salary range of $12.00 - $15.00, depending on experience A $1.00 differential pay for 3rd shift employees Paid training and ongoing development opportunities Performance-based incentives and recognition programs Sign-on and referral bonuses Flexible work schedules and opportunities to earn work from home days Paid holidays and paid time off Benefits, including health, dental, and vision plans Conclusion If you're passionate about delivering exceptional customer service, enjoy working in a fast-paced environment, and are looking for a career that offers opportunities for growth and advancement, we encourage you to apply for the 3rd Shift Customer Solutions Specialist role at blithequark. As a leader in the roadside assistance industry, we're committed to providing our employees with a dynamic and supportive work environment, ongoing training and development opportunities, and a range of benefits and perks to recognize and reward their achievements. Join our team today and start building a rewarding and challenging career with blithequark! Apply for this job