Experienced Full-Time Air Customer Service Agent - Remote US Opportunity with Comprehensive Benefits and Travel Privileges

Join the blithequark Team as an Air Customer Service Agent blithequark is seeking a highly skilled and customer-focused Air Customer Service Agent to join our team remotely in the US. As an integral part of our customer service operations, you will be responsible for providing exceptional support to our guests and travel partners, ensuring seamless travel experiences. If you have a passion for delivering outstanding customer service, and experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity. About blithequark blithequark is a leading player in the travel and hospitality industry, operating a fleet of cruise ships and offering unforgettable experiences to our guests. Our company culture is built on the principles of integrity, fairness, and professionalism, and we strive to create a work environment that is inclusive, supportive, and rewarding. With a strong commitment to customer satisfaction, we are dedicated to delivering exceptional service and building lasting relationships with our guests and partners. Key Responsibilities Respond to phone calls, chat messages, emails, and voicemails from guests, travel agents, and airlines, providing timely and accurate solutions to their air-related issues. Amend major schedule changes, perform ticketing activities, including issuance, refunds, and exchanges. Track and resolve incomplete Passenger Name Records (PNRs) due to lack of TSA data and missing airfares. Realign pricing within PNRs to collect additional revenue outside of final payment. Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report. Assign ancillary services to guests when requested, and process guest entertainment, crew executive travel, and VIP requests. Provide next port protection coverage (flight re-accommodation) to accommodate passengers when needed. Communicate effectively with customers, co-workers, and management to reduce communication-related work errors. Consistently deliver on commitments to external and internal customers to drive customer satisfaction. Demonstrate commitment to our core values through behaviors and performance. Requirements Essential Qualifications Experience in the travel and hospitality industry, preferably in a high-volume call center. Proficient in Microsoft Word, Excel, and Outlook. Excellent phone and customer service skills, with the ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, and management. Knowledge of all aspects of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing. Must be legally authorized to work in the United States. Preferred Qualifications Previous experience working in a remote or virtual environment. Familiarity with cruise industry operations and procedures. Certification in customer service or a related field. What We Offer Compensation and Benefits Competitive base hourly range: $15.91 to $21.49, depending on qualifications and experience. Cruise and travel privileges for you and your family. Comprehensive health benefits. 401(k) plan. Employee Stock Purchase Plan. Training and professional development opportunities. Tuition and professional certification reimbursement. Rewards and incentives program. Work Environment and Culture At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and rewarding. Our company culture is built on the principles of integrity, fairness, and professionalism, and we strive to deliver exceptional service and build lasting relationships with our guests and partners. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. We offer a range of training and professional development opportunities, including tuition reimbursement and certification programs. Our employees have the opportunity to advance in their careers and take on new challenges, both within and outside of their current role. How to Apply If you are a motivated and customer-focused individual with experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Americans with Disabilities Act (ADA) blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities, as required by the ADA. If you have a disability and require assistance in the application process, please contact [insert contact information]. Join our team and become a part of the blithequark family! Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job