Experienced Full-Time Customer Experience Chatroom Operator - Remote Opportunity with blithequark

Join the blithequark Team: Where Conversations Come Alive blithequark is a pioneering company that's revolutionizing the way enterprises connect with consumers through AI-powered conversational outreach. With a proprietary natural language processing model, our platform has facilitated over half a billion humanized conversations, making us the go-to choice for top enterprises worldwide. We're now expanding our Conversion Improvement team and looking for talented Customer Experience Chatroom Operators to join our remote team! About Us At blithequark, we're passionate about empowering enterprises to capture intent and drive meaningful conversations. Our focus on humanized conversations has sparked rapid growth since our inception in 2016. We're well-funded and committed to accelerating our next era of growth and expansion. But we're more than just a high-growth company – we're a community that values personal growth, teamwork, and innovation. Job Overview As a Customer Experience Chatroom Operator at blithequark, you'll play a vital role in handling top clients and use cases. You'll respond to consumer inquiries, provide thoughtful guidance, and categorize conversations accurately. Your goal will be to maintain a 98%+ accuracy rate in your responses, which will be randomly audited and quality assured. Your work will help inform our natural language model, making your accuracy crucial to our success. Key Responsibilities: Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point-and-click frequently asked questions canned responses. Create ad-hoc responses that are relevant, appropriate, and compliant with the records industry and vertical. Escalate conversations to leadership when needed. Document frequently asked questions for continual improvement. Add relevancy to canned responses. Maintain 98% or above accuracy in response handling. Maintain a Replies per Hour rate of 60 replies per hour worked. Participate in other projects as assigned. Requirements and Qualifications Essential Skills and Abilities: Experience in a Customer Service Chatroom environment. Experience with writing responses to consumers in a real-time, chat-based environment. Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. Professionalism in all interactions. Exceptional attention to detail, high standard of excellence/perfection. Comfortability on a computer, advanced typing skills (can't hunt and peck). Good grammatical, spelling, and logic skills. Free-typed responses must be grammar-checked and spell-checked. Exceptional verbal, communication, and written skills. Reliable and responsible to a designated schedule. Must have reliable strong internet/WiFi. Education: High School or equivalent. College Degree a plus. What We Offer Benefits and Perks: Full-time role with a comprehensive benefits program. Remote work opportunity with a flexible schedule. Opportunity to work with a cutting-edge AI-powered conversational outreach platform. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive compensation and perks. Our Core Values At blithequark, we're guided by a set of core values that drive our daily work and interactions: Lean: We strive for efficiency and effectiveness in our work, finding the right balance between administration and simply doing things. We continuously review and improve our processes to ensure we're working smart and delivering value. Passion: We're passionate about our work and our clients. We take ownership of our roles and continually look for ways to expand our skills and expertise. We're committed to enabling our clients and teammates to succeed. Happiness: We believe in finding balance in both our personal and work life. We offer telecommute possibilities, overall wellness programs, and additional benefits that support our employees' well-being. Improve: We're always looking for ways to streamline and innovate our processes. We encourage feedback and suggestions from our employees and strive to create a culture of continuous improvement. Team: We support and assist our teammates, even if it means going outside of our typical duties. We take on additional projects and collaborate with each other to deliver exceptional results. Why Join blithequark? At blithequark, we're committed to creating a work environment that's engaging, challenging, and rewarding. We offer opportunities for professional growth, a collaborative culture, and a chance to work with a cutting-edge technology platform. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply! How to Apply If you're excited about this opportunity and want to join our team, please submit your application. We can't wait to hear from you and discuss how you can contribute to our success! Apply for this job