Experienced Full-Time Customer Service Agent for a Dynamic and Growth-Oriented Company – Delivering Exceptional Customer Experiences and Driving Business Results

Welcome to arenaflex arenaflex is a leading provider of contact center management solutions, dedicated to delivering exceptional customer experiences and driving business results for our clients. As a subsidiary of a global leader in the industry, we offer our employees the opportunity to be part of a dynamic and growth-oriented company with a strong presence in the market. Our mission is to create more value by providing a better customer experience, and we are committed to living our corporate values of integrity, respect, professionalism, innovation, and commitment. Job Overview We are seeking talented and motivated Customer Service Agents to join our team in Orlando, FL. As a Customer Service Agent, you will be responsible for answering inbound calls and providing exceptional customer service to our clients' customers. You will be the face of our company, and your goal will be to deliver world-class service that exceeds our customers' expectations. If you are passionate about customer service, enjoy working in a fast-paced environment, and are looking for a career with a company that values its employees, then we want to hear from you. Key Responsibilities Answer inbound calls and provide exceptional customer service to customers, including assisting with accounts, toll invoices, technical assistance, and DMV registration holds Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs Project patience, empathy, caring, and sincerity in voice tone and words Establish rapport with customers over the phone and remain positive and upbeat while following client guidelines and all rules and regulations Communicate thoughts and information clearly and succinctly, and express unpleasant or negative information in a tactful manner Consistently meet established productivity, schedule adherence, and quality standards Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective team member Participate in special projects as required Qualifications To be successful in this role, you will need to have: Prior customer service experience, with high volume call center experience being a plus Professional verbal and written communication skills Outstanding attendance and work ethic Strong ability to navigate multiple systems while speaking with customers Self-motivation, problem-solving skills, and critical thinking Good typing and keyboarding skills (a test will be given) Ability and openness to work professionally with a diverse customer base Works well in a team setting Preferred Qualifications Experience working in a contact center or customer service environment Knowledge of customer service software and technology Bi-lingual or multi-lingual skills Experience working in a fast-paced, dynamic environment What We Offer arenaflex offers a comprehensive benefits package, including: Health Insurance (Medical/Dental/Vision) HSA/FSA plans Generous Paid Time Off package Optional Daily Pay EAP 401k after 90 days And much more! You will be eligible for health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month. Work Environment and Company Culture arenaflex is committed to providing a positive and supportive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where our employees feel valued, supported, and empowered to succeed. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals who share our values and are committed to excellence. Compensation and Perks The pay for this role is $18.00 per hour, and you will have the opportunity to work a variety of shifts, including Monday-Friday 10:45 AM-7:15 PM and Saturday 8:00 AM-4:30 PM. You will also have one weekday off, which will be assigned based on staffing needs. In addition to your competitive hourly rate, you will also be eligible for a range of perks and benefits, including paid time off, holidays, and opportunities for professional development and growth. Career Growth Opportunities arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, mentorship, and opportunities for advancement. Our goal is to help our employees succeed and grow in their careers, and we are looking for individuals who are motivated, enthusiastic, and committed to excellence. How to Apply If you are a motivated and customer-focused individual who is looking for a career with a dynamic and growth-oriented company, then we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you! Equal Employment Opportunity arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. arenaflex is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please email us at [email protected] . Conclusion Thank you for considering this exciting opportunity to join arenaflex as a Customer Service Agent. We are a dynamic and growth-oriented company that values our employees and is committed to delivering exceptional customer experiences. If you are a motivated and customer-focused individual who is looking for a career with a company that values its employees, then we want to hear from you. Please submit your application today to be considered for this exciting opportunity! Apply for this job