Experienced Full Time Customer Service Representative for Data Entry and Patient Enrollment – Remote Work from Home Opportunity with blithequark at $27/Hour

Introduction to blithequark and the Industry blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. The company's mission is to create more happy lives through better health, and its pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services. In this dynamic industry, blithequark is committed to delivering high-quality products and services through fully integrated physical and digital platforms, supported by the latest technology. As a Customer Service Representative for Data Entry and Patient Enrollment, you will be an integral part of the team, working remotely from the comfort of your own home to provide exceptional support to patients, prescribers, and internal stakeholders. Job Summary and Key Responsibilities As a Customer Service Representative for Data Entry and Patient Enrollment at blithequark, you will be responsible for performing data entry tasks, managing patient enrollment, and providing top-notch customer service to internal and external clients. Your key responsibilities will include: Utilizing blithequark's solution information passage techniques and rules to process new patient enrollment by entering data into the appropriate system Handling patient medication requests within HIPAA guidelines and entering refill orders for processing Investigating to acquire missing prescription data and interpreting clinical abbreviations (SIG codes) Resolving all data entry issues related to exceptions Handling communication to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed Resolving Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements Making phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections Providing support to Pharmacists, both those in the office and those in different locations Identifying and communicating issues to senior-level staff as appropriate Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or GED Basic level computer skills (e.g., starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing reports, and accessing information online) Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents) Ability to communicate effectively in writing and verbally 18 years old or older Preferred Qualifications While not required, the following preferred qualifications will make you a more competitive candidate: At least one year of pharmacy technician experience in a retail or call center environment At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents) Fluency in Spanish and English Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative for Data Entry and Patient Enrollment, you will have access to a range of training and development opportunities to help you build your skills and advance your career. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and empowering, where all employees can thrive and reach their full potential. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a positive impact on the lives of our patients and customers. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package that includes a hourly rate of $27-$35 per hour, depending on experience. You will also be eligible for a range of perks and benefits, including: Comprehensive health insurance 401(k) retirement savings plan Paid time off and holidays Opportunities for career advancement and professional growth Access to a range of training and development programs Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service Representative for Data Entry and Patient Enrollment. With a competitive compensation package, a range of perks and benefits, and opportunities for career growth and development, this is a role that offers the perfect blend of challenge, reward, and fulfillment. Apply now to take the first step towards a rewarding and successful career with blithequark! Apply for this job