Experienced Full-Time Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact in the lives of our health plan partners and their members. As a leader in the healthcare industry, we recognize the importance of providing prompt, courteous, and empathetic support to those who need it most. Our team of dedicated customer service representatives plays a vital role in addressing inquiries, resolving concerns, and ensuring that our members receive the best possible service. If you are a highly motivated and customer-focused individual with a passion for helping others, we invite you to join our team as a Full-Time Customer Service Representative. Job Summary As a blithequark Customer Service Representative, you will be responsible for providing top-notch support to our health plan partners and their members, addressing inquiries about our transportation services, and ensuring that all interactions are handled with empathy, patience, and attention to detail. This is a high call volume, full-time "work from home" position, with shifts ranging between 8am - 5:00pm Eastern Time. Our ideal candidate will possess excellent communication skills in English, with Spanish fluency being a significant plus. If you are a team player with a strong work ethic and a commitment to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Duties and Responsibilities As a blithequark Customer Service Representative, your key responsibilities will include: Handling inbound calls from health plan members and representatives, regarding transportation services offered through our health plan Meeting or exceeding productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after-call survey Following all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI) Escalating transportation and customer service concerns to the contact center leadership team Providing prompt and courteous support to our members, addressing their inquiries and resolving their concerns in a professional and empathetic manner Maintaining accurate and up-to-date records of all interactions, using our customer relationship management (CRM) system Collaborating with other teams, including operations and leadership, to ensure that our members receive seamless and integrated support Requirements To be successful in this role, you will need to meet the following requirements: Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience Fluency in Spanish is a significant plus, but not required High School degree or equivalent Ability to sit for 8 hours or more a day, wearing a headset Secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members) Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps Excellent written, communication, and data entry skills Moderate experience in Microsoft Teams, Outlook, and Word Ability to adapt to high and fast-paced call volume BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed Essential Qualifications In addition to the requirements listed above, our ideal candidate will possess the following essential qualifications: Excellent communication and interpersonal skills, with the ability to build strong relationships with our members and internal stakeholders Strong problem-solving and analytical skills, with the ability to resolve complex issues and concerns Ability to work in a fast-paced environment, with a high volume of calls and interactions Strong attention to detail, with the ability to maintain accurate and up-to-date records Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Previous experience working in a contact center or customer service environment Knowledge of healthcare or transportation services, with a strong understanding of the industry and its regulations Experience working with CRM systems, with the ability to maintain accurate and up-to-date records Strong technical skills, with the ability to troubleshoot and resolve technical issues Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment, with a high volume of calls and interactions Strong attention to detail, with the ability to maintain accurate and up-to-date records Ability to adapt to changing priorities and deadlines, with a flexible and positive attitude Strong technical skills, with the ability to troubleshoot and resolve technical issues Ability to work independently, with minimal supervision Strong team player, with the ability to collaborate with other teams and stakeholders Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including: Comprehensive training program, with ongoing coaching and feedback Opportunities for career advancement, with a clear path for professional growth Access to industry-leading technology and tools, with ongoing training and support Collaborative and dynamic work environment, with a strong focus on teamwork and communication Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values: Customer focus, with a strong commitment to delivering exceptional customer experiences Integrity, with a strong emphasis on ethics and compliance Teamwork, with a collaborative and dynamic work environment Innovation, with a strong focus on creativity and problem-solving Accountability, with a strong emphasis on responsibility and ownership Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including: Competitive hourly rate, with opportunities for overtime Comprehensive benefits package, with medical, dental, and vision coverage 401(k) plan, with company match Paid time off, with holidays and vacation days Opportunities for career advancement, with a clear path for professional growth Conclusion If you are a highly motivated and customer-focused individual, with a passion for helping others, we encourage you to apply for this exciting opportunity. As a blithequark Customer Service Representative, you will be part of a dynamic and supportive team, with a strong focus on delivering exceptional customer experiences. With a range of training and development opportunities, a competitive compensation package, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and start your career with blithequark! Apply for this job