Experienced Full-Time Remote Customer Support Agent – Night Shift for Global Travel Tech Company – blithequark

Join the Future of Travel with blithequark Are you a passionate and skilled customer support professional looking for a new challenge in a dynamic, fast-growing environment? Do you want to contribute to a company with an ambitious goal of revolutionizing the travel industry? blithequark is seeking a talented Customer Support Agent to join our innovative team and help us deliver outstanding support to our clients. As a remote worker, you'll have the flexibility to work from anywhere in the world and be part of a collaborative and supportive environment. About blithequark blithequark is a cutting-edge company dedicated to enabling 1 billion business travelers to plan and re-plan their trips by automating travel management. We're a high-growth company with a multicultural team composed of individuals from all over the world, creating a unique and inclusive workplace culture. Our mission is to provide exceptional customer experiences and make a real impact in the travel industry. Job Summary We're looking for a full-time remote Customer Support Agent to provide 24/7 support to our clients. As a contractor, you'll work 40 hours a week, with shifts including irregular working hours depending on your time zone. The selected candidate will join our team and help us deliver high-quality service to our clients. If you're passionate about providing exceptional customer service and have the necessary skills and experience, we encourage you to apply. Key Responsibilities: Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English. Utilize Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets. Collaborate with team members to ensure a seamless customer experience. Stay updated with industry changes and company policies to provide accurate and current information to clients. Respond to client inquiries in a timely and professional manner, resolving issues and addressing concerns. Document client interactions and maintain accurate records of customer support activities. Participate in ongoing training and development to enhance product knowledge and customer service skills. Requirements: Essential Qualifications: Minimum of 2 years of hands-on experience with Galileo or Amadeus. Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus. Fluent in spoken and written English. Excellent communication skills in writing (including responding in chatbox) and speaking. Strong attention to detail and accuracy. Team player with the ability to work collaboratively. Demonstrated willingness to learn and adapt to new challenges. Preferred Qualifications: Experience working in a customer support role, preferably in the travel industry. Familiarity with travel industry systems, processes, and regulations. Previous experience with remote work or flexible schedules. Proficiency in multiple languages. What We Offer: Growth Opportunities: blithequark is a high-growth company, offering numerous opportunities for career advancement. As a valued member of our team, you'll have the chance to grow professionally and make a real impact in the travel industry. Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance. Our remote work model allows you to work from anywhere in the world, providing you with the freedom to create a schedule that suits your needs. Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture. At blithequark, we value diversity and promote a culture of inclusion, respect, and empathy. Competitive Contractor Compensation: We offer a comprehensive compensation package (monthly paycheck up to EUR 2,000.-) to ensure you are rewarded for your hard work, with actual support to your work-life balance. Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued. Our team is committed to providing a collaborative and inclusive work environment that fosters growth, learning, and success. Work Environment and Company Culture: At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and fun. Our company culture is built on the principles of respect, empathy, and collaboration. We believe in fostering a culture of learning and growth, providing our team members with opportunities to develop new skills and advance in their careers. Career Growth Opportunities and Learning Benefits: We offer a range of career growth opportunities and learning benefits to help you advance in your career. Our team members have access to ongoing training and development programs, mentorship opportunities, and career coaching. We're committed to helping you achieve your career goals and providing you with the support and resources you need to succeed. Compensation, Perks, and Benefits: We offer a comprehensive compensation package, including a monthly paycheck up to EUR 2,000.-, to ensure you are rewarded for your hard work. Our benefits package includes: Flexible working hours and remote work arrangements Ongoing training and development programs Mentorship opportunities and career coaching Access to cutting-edge technology and tools Inclusive and supportive work environment How to Apply: If you're passionate about providing exceptional customer service and have the necessary skills and experience, we encourage you to apply. Please submit your resume in English to join our team and help us deliver outstanding support to our clients. Don't miss this opportunity to join a dynamic and fast-growing company and make a real impact in the travel industry. Apply now and take the first step towards a rewarding and challenging career with blithequark! Apply for this job