**Experienced Global Customer Solutions Specialist – Remote Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global leader in the aviation industry, we're committed to fostering a diverse and inclusive workforce that reflects the communities we serve. With a shared purpose to uplift and provide opportunities in the places where we work, live, and fly, we're looking for talented individuals to join our team as an Experienced Global Customer Solutions Specialist. **About arenaflex** arenaflex is a world-renowned airline that operates in hundreds of locations around the globe, serving millions of customers and employing tens of thousands of people. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the best airlines in the history of aviation. As we continue to grow and expand our operations, we're seeking experienced professionals who share our passion for delivering exceptional customer experiences. **Key Responsibilities** As an Experienced Global Customer Solutions Specialist, you'll play a critical role in ensuring that high-profile issues are addressed and resolved efficiently and effectively. Your key responsibilities will include: * Researching and partnering with stake-holding departments to ensure that high-profile issues are sufficiently addressed and responded to. * Ensuring that cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of arenaflex. * Conducting root cause analysis and providing suggestions to address failures. * Working closely with other organizations to establish customer experience history for escalated incidents. * Providing leadership updates and executive-level communications to advise on incident handling and resolution. * Proactively identifying opportunities to improve customer resolution. * Providing SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups. **Essential Qualifications** To succeed in this role, you'll need: * Minimum two years of operational/contact center experience. * Superior written communication skills, with strong verbal skills. * Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers. * Ability to maintain confidentiality. * Ability to work independently and collaboratively in a team environment. * Demonstrated problem-solving ability, initiative, and superior decision-making skills. * Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level. * Ease in working in a fast-paced, dynamic, and deadline-driven environment. * Proven analytical skills and superior attention to detail. * Ability to prioritize work and effectively manage time. * Ability to effectively work with employees at all levels of the organization. * Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint). * Must be legally authorized to work in the United States for any employer without sponsorship. * Reliable, punctual attendance is an essential function of the position. * Experience with highly complex cases and customer service escalations. * Airline industry experience. **Preferred Qualifications** While not required, the following qualifications will help you stand out from the pack: * BA in English, Journalism, or related field. * Foreign language skills. * EZR/SHARES proficiency. * Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Global Customer Solutions Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced professionals in the industry. * Opportunities to work on high-profile projects and initiatives that impact the airline's operations and customer experience. * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity. **Work Environment and Company Culture** arenaflex is a global leader in the aviation industry, and our work environment reflects our commitment to excellence and innovation. As an Experienced Global Customer Solutions Specialist, you'll work in a fast-paced, dynamic environment that requires adaptability, flexibility, and a passion for delivering exceptional customer experiences. Our company culture values diversity, inclusion, and employee well-being, and we're committed to creating a workplace that's inclusive, supportive, and empowering. **Compensation, Perks, and Benefits** As an Experienced Global Customer Solutions Specialist, you'll receive a competitive compensation package that includes: * A salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. * Bonus eligibility. * A comprehensive benefits package that includes medical, dental, vision, life, accident, and disability insurance, parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and a 401(k) plan with employee and company contribution opportunities. * Flight privileges and other perks that reflect our commitment to employee well-being and satisfaction. **How to Apply** If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We're an equal opportunity employer and welcome applications from diverse candidates who share our commitment to excellence and innovation. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates who share our commitment to excellence and innovation. We're committed to creating a workplace that's inclusive, supportive, and empowering, and we're proud to be a leader in the aviation industry. If you're interested in joining our team, please submit your application today. **Contact Us** If you have any questions or require accommodation during the application process, please contact us at [[email protected]](mailto:[email protected]). We're committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. **Apply Now** Don't miss this exciting opportunity to join arenaflex as an Experienced Global Customer Solutions Specialist. Apply now and take the first step towards a rewarding and challenging career in the aviation industry. Apply for this job