Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Aspirations Meet Endless Possibilities Imagine a career that not only takes you to new heights but also provides you with the opportunity to grow, learn, and thrive in a dynamic and inclusive environment. At arenaflex, we are committed to helping our employees become the best version of themselves, both personally and professionally. As a leader in the air travel industry, we are dedicated to providing exceptional customer service, fostering a culture of diversity and inclusion, and promoting a healthy work-life balance. If you are ready to embark on a new journey and take your career to the next level, we invite you to join our team as a Government and Corporate Affairs Customer Service Specialist. Job Overview: Government and Corporate Affairs Customer Service Specialist In this exciting role, you will be an integral part of our Corporate Affairs Team within the Government Affairs Division. Your primary responsibility will be to promote and sell air travel on arenaflex, while providing exceptional customer service to our valued clients. You will be the face of our company, interacting with customers over the phone, resolving issues, and providing timely and effective solutions to their problems. If you are a highly motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this rewarding opportunity. Key Responsibilities: Promote and sell air travel on arenaflex to government and corporate clients Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner Communicate with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights Communicate new rules, policies, and procedures that would affect the customer Collaborate with internal teams to resolve customer issues and improve overall customer experience Stay up-to-date with industry trends, competitor activity, and market developments to continuously improve our services Qualifications and Requirements To be successful in this role, you will need to possess a combination of education, experience, and skills that demonstrate your ability to provide exceptional customer service, work effectively in a team environment, and adapt to changing situations. The minimum qualifications for this role include: Essential Qualifications: Bachelor's degree in a relevant field or equivalent experience/training Excellent leadership, organizational, and customer contact skills Knowledge of Native SABRE or similar reservation systems Ability to be resourceful and creative in immediate problem resolution Ability to demonstrate high level of initiative, exercise good judgment, and be dependable Satisfactory attendance required Preferred Qualifications: Previous experience in customer service, sales, or a related field Knowledge of the air travel industry and government regulations Experience working with diverse customer groups and stakeholders Proficiency in multiple languages Certifications or training in customer service, sales, or a related field Career Growth and Development Opportunities At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Government and Corporate Affairs Customer Service Specialist, you will have access to a range of training and development opportunities, including: On-the-job training and coaching Formal training programs and workshops Mentorship and career guidance Opportunities for advancement and career progression Cross-functional training and development opportunities Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is welcoming, supportive, and empowering. Our company culture is built on the values of respect, integrity, and excellence, and we expect all employees to embody these values in their work. As a member of our team, you can expect: A dynamic and supportive work environment A culture of diversity, equity, and inclusion Opportunities for growth and development A comprehensive benefits package, including travel perks, health benefits, and wellness programs A 401(k) program with employer contributions A range of employee recognition and reward programs Compensation and Benefits At arenaflex, we offer a competitive compensation and benefits package that reflects our commitment to our employees' well-being and success. As a Government and Corporate Affairs Customer Service Specialist, you can expect: A competitive salary and bonus structure A comprehensive benefits package, including health, dental, and vision insurance A 401(k) program with employer contributions Travel perks, including discounted air travel and hotel stays Wellness programs and employee recognition and reward programs Opportunities for career growth and development Conclusion If you are a motivated and customer-focused individual with a passion for the air travel industry, we encourage you to apply for this exciting opportunity. As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you will have the chance to make a real difference in the lives of our customers, while growing and developing in your career. Don't miss out on this opportunity to join our dynamic team and take your career to new heights. Apply today and discover the arenaflex difference! Apply for this job