**Experienced Healthcare Customer Service Representative – Hybrid Role at arenaflex**

At arenaflex, we are a leading distributor of healthcare systems, medical supplies, and pharmaceutical products, dedicated to delivering exceptional customer experiences and innovative solutions to the healthcare industry. As a seasoned Healthcare Customer Service Representative, you will play a vital role in our pharmacy operations, providing top-notch support to patients, clinicians, and clients. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a world-renowned leader in the healthcare industry, with a rich history of innovation and customer-centricity. Our mission is to empower healthcare professionals and patients with the latest medical technologies, supplies, and pharmaceutical products, while fostering a culture of excellence, collaboration, and continuous learning. As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences. **Responsibilities** As a Healthcare Customer Service Representative at arenaflex, you will be responsible for: * Handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed, and directing calls to appropriate personnel * Providing high-level customer service to patients, clinicians, and clients, ensuring prompt resolution and customer satisfaction * Serving as the primary resource for inbound telephone calls, minimizing workflow interruptions due to non-clinical related customer inquiries * Handling inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is included in customer profiles and distribution can successfully send packages in a timely manner * Directly responding to customer inquiries when appropriate or routing calls to the appropriate staff to ensure prompt resolution/customer satisfaction * Updating concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals * Providing customer service through manipulation of management information systems to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request * Answering patient questions and concerns during refill scheduling and transferring to the clinical team (pharmacists and nurses) when appropriate * Identifying and reporting adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety * Performing other duties as assigned, including tasks that may vary slightly depending on the specific team/program requirements **Qualifications and Requirements** To be successful in this role, you will need: * A High School Diploma or equivalent * 3-5 years of Customer Service Representative experience within the healthcare or pharmacy industry * Proficiency in Microsoft applications (Excel, Word, Outlook) * Excellent attendance record * Ability to work independently and drive results for customers * Ability to work effectively in a team environment, collaborating and ensuring open communication to achieve timely completion of all assigned tasks * Ability to prioritize and manage time effectively to meet various deadlines and customer expectations * Medical office experience/knowledge of medical terminology preferred **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, clinicians, and clients * Strong problem-solving and analytical skills, with the ability to navigate complex customer issues and provide effective solutions * Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer satisfaction * Strong organizational and time management skills, with the ability to manage multiple projects and tasks simultaneously * Ability to adapt to changing priorities and workflows, with a flexible and collaborative mindset **Career Growth Opportunities and Learning Benefits** As a valued member of the arenaflex team, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and mentorship programs * Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise * A dynamic and supportive work environment, with a culture of collaboration and continuous learning * Competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture is built on the principles of: * Collaboration and teamwork * Continuous learning and development * Customer-centricity and excellence * Diversity, equity, and inclusion * Work-life balance and flexibility **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * $22.00 per hour * Comprehensive health insurance * Retirement plans * Paid time off * Flexible work arrangements, including hybrid remote work options **How to Apply** If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Contact Information** For more information about this opportunity, please contact: Jatin Rattan Senior Recruiter arenaflex [[email protected]](mailto:[email protected]) (555) 123-4567 **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job