Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with arenaflex

Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are looking for talented and compassionate individuals like you to join our award-winning team. As a Healthcare Customer Service Representative working remotely, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional support and guidance every step of the way. About Our Remote Work-From-Home Team Our arenaflex work-from-home team is currently hiring in 40 preferred residency states across the USA. Please note that we are not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our team is built on a foundation of trust, respect, and open communication, and we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. Our Purpose, Team, and Company Culture At arenaflex, we are proud of our Great Place to Work certification in the United States, which is a testament to our amazing purpose, team, and company culture. Our employees have spoken, and they love working with us because of our commitment to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We believe that everyone deserves to feel valued, belonging, and comfortable being their authentic selves at work, and we strive to create an environment that is welcoming and inclusive to all. What You’ll Be Doing As a Healthcare Customer Service Representative, you will be the spark that brightens our customers' days. You will have the opportunity to work with a variety of customers, providing them with personalized support and guidance on their healthcare needs. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to recommend upgrades to their health plans, conduct research, and provide answers to their questions in a compassionate and professional manner. A Typical Day in This Role Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans Conduct research and make outbound calls to provide answers to customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role To be successful in this role, you will need to have: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A USB wired headset (or a compatible alternative) A smartphone or another device that runs IOS or Android (e.g., iPad) for your daily log-in What You Can Expect from arenaflex At arenaflex, we are committed to supporting your career and professional development. You can expect: A supportive and inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package based on your position, which could include PTO, tuition reimbursement, health and wellness incentives Learning and Development Opportunities We believe in investing in our employees' growth and development. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we are committed to providing you with the skills and support you need to succeed. Our arenaflex community is here for you, and we are dedicated to helping you achieve your career goals. A Bit More About Your Role You will report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your caring and supportive nature, combined with your passion for helping others, will shine through as you help our customers navigate their healthcare needs. We are committed to ensuring that you have the skills and support you need to be successful in your role throughout your career. About arenaflex At arenaflex, our business is about making customers happy. We have been helping companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology since 1982. On behalf of many of the world's leading iconic and hyper-growth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you, and we are excited to have you join our team. Diversity, Equity, and Inclusion arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology but also humanity. Join Our Team Today! If you are a compassionate and driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a difference in the lives of our customers, and we believe that you can be a part of our mission. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job