Experienced Healthcare Customer Service Representative – Remote Opportunity to Deliver Exceptional Patient Experiences and Ignite Your Career with arenaflex

Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are looking for talented and caring individuals like you to join our award-winning team. As a Healthcare Customer Service Representative working remotely, you will have the opportunity to make a real difference in the lives of our customers, providing them with exceptional support and guidance every step of the way. About Our Remote Work-From-Home Team Our arenaflex work-from-home team is currently hiring in 40 preferred residency states across the USA. Please note that we are not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our team is built on a foundation of trust, respect, and open communication, and we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. Our Purpose, Team, and Company Culture At arenaflex, we are proud of our Great Place to Work certification in the United States, which is a testament to our amazing purpose, team, and company culture. Our employees have spoken, and they love working with us because of our commitment to making a positive impact on the lives of our customers and the communities we serve. We believe in empowering our employees to be their authentic selves, and we strive to create a work environment that is welcoming, inclusive, and respectful of all individuals. What You’ll Be Doing As a Healthcare Customer Service Representative, you will be the spark that brightens our customers' days. You will have the opportunity to work with a diverse range of customers, providing them with personalized support and guidance on their healthcare needs. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to deliver exceptional customer experiences that exceed our customers' expectations. A Typical Day in This Role Bring your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans Conduct research and make outbound calls to provide answers for customers regarding general healthcare benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role To be successful in this role, you will need to have: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A USB wired headset (or a compatible alternative) A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in What You Can Expect from arenaflex At arenaflex, we are committed to supporting your career and professional development. You can expect: A supportive and inclusive work environment that encourages growth and learning An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we have got you covered. We know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help our customers. Our arenaflex community is here for you as one dynamic, global family. Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our employees' growth and development. You will have access to a wide range of training programs, workshops, and courses that will help you build new skills and advance your career. Our commitment to learning and development is unwavering, and we are dedicated to helping you achieve your full potential. Work Environment and Company Culture Highlights Our work environment is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to be their authentic selves, and we strive to create a work environment that is welcoming, inclusive, and respectful of all individuals. Our company culture is centered around our core values of compassion, innovation, and customer-centricity, and we are committed to making a positive impact on the lives of our customers and the communities we serve. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package that includes a base wage range of $16 per hour plus performance bonus opportunities. Our benefits package is designed to support your overall well-being and may include PTO, tuition reimbursement, health and wellness incentives, and more. We also offer a range of perks and discounts that will help you save money and enjoy your life outside of work. Conclusion If you are a compassionate and caring individual who is passionate about delivering exceptional customer experiences, we want to hear from you. At arenaflex, we are committed to making a positive impact on the lives of our customers and the communities we serve. Join our team of talented and dedicated professionals and start your journey to a rewarding and fulfilling career. Apply now to become a part of our dynamic team and start igniting your career with arenaflex! Apply for this job