Part-Time Virtual Customer Representative – Delivering Exceptional Service from the Comfort of Your Home in Louisville, KY

Welcome to arenaflex At arenaflex, we pride ourselves on breaking the mold when it comes to employee and customer care. We believe in offering employees the flexibility to design work schedules that meet their individual needs, while also acknowledging that customers require support at various times throughout the day. By blending employees' preferred schedules with customers' needs, we have cultivated an environment where our team members can perform at their best, ensuring exceptional service and satisfaction for our customers. About the Role We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Virtual Customer Representative. As a virtual representative, you will have the flexibility to work from the comfort of your home, providing top-notch service to our customers across the USA. After completing a comprehensive 5-week training program, during which you will work a standard 40-hour week, you will have the flexibility to work on a schedule that allows you to best meet your individual needs. Key Responsibilities Customer Champion : You will be the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in, and we know that you can be part of that solution. On average, you will take about 4+ calls per hour from our customers across the USA. Technology Troubleshooter : When it comes to explaining cellular phones, billing, or answering general questions from our customers, you will be the expert. Not only will you be able to answer questions, but you will also be the solution! Customers require assistance with how to operate their phone, and you will be able to provide guidance on areas such as changing a SIM card, downloading apps, or adding contacts to their phone. Highly Organized and Motivated : This role requires you to be at your best throughout your entire shift. Since you will be working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift, except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace. Team Player : We win, we celebrate, we laugh, we appreciate, and respect each other as professionals and teammates. This is part of the secret sauce of arenaflex. This means we work collaboratively and appreciate each other's differences, strengths, and talents. What We Offer At arenaflex, we are committed to providing our employees with a range of benefits and opportunities to help them grow and succeed. Some of the benefits of this role include: Flexibility in Schedule : We offer a range of part-time scheduling options to fit different lifestyles. Whether you're a weekend warrior or prefer morning or evening shifts, we have schedules designed to meet your needs. Most of the schedule offerings will provide 20-25 hours a week. Competitive Wage and Savings : ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! Career Growth : You are in charge of your career at arenaflex, and you have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. Paid Training : Full-time, 5-week training that is 100% paid! Requirements To be successful in this role, you will need to have the following skills and qualifications: Right Attitude : Come prepared with an attitude focused on learning and creating great experiences for our customers. Experience : A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience is preferred. Office Computer Skills : You will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). Work from Home Requirements : You will need to have a reliable internet connection with at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include satellite, wi-fi, or cellular data. You will also need to provide a distraction-free workplace in your home, where you can close out the world and noise so the customer can hear you. Location : While you will work from home, you must be within 50 miles of our Louisville center. This is because we believe you should have the freedom to have team interaction when you choose. There is also on-site and off-site IT support as needed. Why Choose arenaflex? At arenaflex, we are committed to providing our employees with a supportive and inclusive work environment that allows them to thrive. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and empowered to contribute their best work. As a member of our team, you will have access to a range of benefits and opportunities, including career growth and development, flexible scheduling, and a competitive compensation package. Career Growth Opportunities At arenaflex, we are committed to helping our employees grow and succeed in their careers. We offer a range of training and development programs, including mentorship opportunities, workshops, and online courses. We also encourage our employees to take ownership of their careers and provide them with the support and resources they need to achieve their goals. Work Environment and Company Culture At arenaflex, we are proud of our company culture and the values that we represent. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and empowered to contribute their best work. We also believe in having fun and celebrating our successes, whether it's through team-building activities, social events, or recognition programs. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package that includes a range of benefits and perks. Some of the benefits of working with us include: Competitive Wage : We offer a competitive hourly wage of $16/hour, with opportunities to earn shift differentials for evening and weekend hours worked. Flexible Scheduling : We offer a range of part-time scheduling options to fit different lifestyles, including morning, evening, and weekend shifts. Paid Training : We provide full-time, 5-week training that is 100% paid, to help you get started in your role. Career Growth Opportunities : We offer a range of training and development programs, including mentorship opportunities, workshops, and online courses, to help you grow and succeed in your career. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Part-Time Virtual Customer Representative at arenaflex, you will have the flexibility to work from the comfort of your home, providing top-notch service to our customers across the USA. You will also have access to a range of benefits and opportunities, including career growth and development, flexible scheduling, and a competitive compensation package. Don't miss out on this opportunity to join our team and start your journey with arenaflex today! Apply for this job