**Experienced Healthcare Customer Service Representative - Remote USA Opportunity**

At arenaflex, we're dedicated to revolutionizing the customer experience by infusing humanity into every interaction. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our mission to make a meaningful difference in people's lives. Join our dynamic team and discover a career that's as rewarding as it is challenging. **About arenaflex** arenaflex is a global leader in customer experience (CX) solutions, helping iconic brands build engaged, pleased, and profitable customer experiences. Since 1982, we've been at the forefront of harnessing the power of humanity and technology to deliver exceptional results. With a commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, empowered, and comfortable being their authentic selves. **Our Culture** Our culture is built on a foundation of empathy, compassion, and a passion for helping others. We believe that every interaction is an opportunity to make a positive impact, and we're dedicated to creating a work environment that's inclusive, supportive, and fun. Our Great Place to Work certification in the United States is a testament to our commitment to excellence and our employees' satisfaction. **What You'll Be Doing** As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. Your passion for helping others will shine through in every interaction, whether it's providing answers, consulting on products, or finding resolutions for customers' issues. You'll be the difference between an average customer experience and an exceptional one. **A Typical Day** * Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans * Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members * Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information **What You Bring to the Role** * 6 months or more of customer service experience * Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) * High school diploma or equivalent * Computer experience * High-speed internet (> 15 mbps) * While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) * Smart phone or another device that runs IOS or Android (iPad, etc.) for your daily log-in **What You Can Expect** * Supportive of your career and professional development * An inclusive culture and community-minded organization where giving back is encouraged * A global team of curious lifelong learners guided by our company values * Base wage range of $16 per hour plus performance bonus opportunities * A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. **Why Join arenaflex?** * Be part of a global team that's passionate about making a difference * Enjoy a supportive and inclusive work environment * Develop your skills and career through our comprehensive training and development programs * Take advantage of our competitive compensation and benefits package * Be part of a company that's committed to diversity, equity, and inclusion **How to Apply** If you're passionate about making a difference in people's lives and want to join a dynamic team that's changing the face of customer experience, apply now! Visit to register your interest and start your journey with arenaflex. **Equal Opportunity Employer** arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. Apply for this job