**Experienced Homeoffice Chat Support Specialist – Vision Care Customer Service**

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a Homeoffice Chat Support Specialist, you'll be an integral part of our team, working remotely to provide exceptional customer service to our valued customers. If you're passionate about delivering top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **About arenaflex** arenaflex is a parent company of several innovative businesses, including 1-800 Contacts, Luna, and Hello Eyes. Our mission is to empower people to get the vision care they need, and we're committed to making a positive impact on our customers' lives. With a legacy of award-winning culture and a reputation for innovation, we're constantly pushing the boundaries of what's possible in the vision care industry. Our team is dedicated to fostering a culture of growth, inclusivity, and respect, and we're excited to welcome like-minded individuals to join our journey. **Why You'll Love Working at arenaflex** * **Remote Work Opportunities**: Enjoy the flexibility of working from the comfort of your own home, with approved remote working locations across the United States. * **Competitive Compensation**: Earn a starting base pay of $15.00 per hour, with bonus potential of up to $6.00 per hour. * **Monthly Performance Bonuses**: Qualify for monthly bonuses based on your performance, recognizing your hard work and dedication. * **Ownership of Your Development**: Take charge of your growth and development, with support from leaders who are dedicated to fostering your success. * **Bi-Annual Performance Reviews**: Regular feedback and evaluation to ensure you're on track to meet your goals. * **A Safe, Respectful, and Inclusive Work Environment**: Join a team that values diversity, equity, and inclusion, and is committed to creating a positive and supportive work environment. **What You'll Do** As a Homeoffice Chat Support Specialist, you'll be responsible for: * **Answering Incoming Chats**: Respond to 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing top-notch customer service and support. * **Consulting Customers**: Enhance the value of customers' contact lens purchases by providing expert advice and guidance. * **Proactive Communication**: Engage with your manager and team members to ensure success in a virtual work environment, including one-on-one meetings, team meetings, and team chats. * **Problem-Solving**: Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment. * **Maintaining High Performance Metrics**: Meet or exceed performance metrics, including revenue per call, quality, availability, and dependability. * **Living Our Company Values**: Embody our core values of Big Hearted, Unconventional, Tenacious, and Better Together in your daily work. **What You'll Need** To succeed in this role, you'll need: * **High School Diploma or Equivalent Experience**: A minimum of a high school diploma or equivalent experience. * **2-3 Years Minimum Customer Service Experience**: A proven track record of delivering exceptional customer service in a fast-paced environment. * **Great Typing Skills**: A typing speed of at least 40 words per minute, with technical proficiency. * **Reliable Internet Connection**: A reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better. * **Private, Dedicated Workplace**: A private, dedicated workspace that promotes confidentiality and minimizes distractions. * **Positive, Driven, and Solution-Oriented Mentality**: A positive attitude, driven to succeed, and a solution-oriented approach to problem-solving. * **Ability to Work Scheduled Shifts**: The ability to work scheduled shifts, including weekends. **Perks and Benefits** As a Homeoffice Chat Support Specialist, you'll enjoy: * **Amazing Medical, Dental, and Vision Coverage**: Comprehensive health insurance, including medical, dental, and vision coverage. * **401(k) Match**: A 401(k) match program to help you save for your future. * **Free Eye Exams**: Free eye exams for your immediate family and dependents. * **Deep Discounts on Contact Lenses, Glasses Lenses, and Glasses Frames**: Exclusive discounts on vision care products. * **Tuition Reimbursement**: Eligible courses for tuition reimbursement. **Approved Remote Working Locations** We're currently hiring for remote working locations in the following states: * Arizona * Florida * Idaho * Nevada * North Carolina * Texas * Utah * Virginia **Equal Opportunity Employer** arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Apply Today!** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! Apply now to become a part of our amazing team at arenaflex. Apply for this job