Experienced HR Shared Services Representative for Customer-Focused Support and Data Management at blithequark

Welcome to blithequark blithequark is the world's leading streaming entertainment provider, offering a vast array of TV series, documentaries, feature films, and mobile games across various genres and languages to over 236 million paid memberships in more than 234 countries. Our members can enjoy unlimited content, anytime, anywhere, on any internet-connected screen, with the freedom to play, pause, and resume watching without advertisements or commitments. As a pioneer in the entertainment industry, blithequark is committed to delivering exceptional customer experiences and fostering a culture of innovation, creativity, and collaboration. Job Overview We are seeking an experienced and customer-focused HR Shared Services Representative to join our team at blithequark. As the primary point of contact for all HR inquiries, you will play a vital role in ensuring the accuracy of employee data, providing timely support, and resolving employee issues in a fast-paced and dynamic environment. Your expertise in HR operations, data management, and customer service will be essential in driving business outcomes, improving processes, and enhancing the overall employee experience at blithequark. Key Responsibilities Ensure the accuracy of employee data through the management of employee forms and processes, utilizing your attention to detail and organizational skills to maintain data integrity. Collaborate with local and global talent teams to identify solutions and resolve employee issues in a timely and efficient manner, leveraging your excellent communication and stakeholder management skills. Support the development and implementation of HR applications and processes that impact all employees, ensuring seamless execution and minimal disruptions to the business. Research and implement new tools and technologies to simplify, optimize, and automate work across our Talent organization, driving innovation and process improvements. Create, write, and maintain our HR knowledge base for employees, providing accessible and user-friendly resources to support their needs and questions. Assist with analyzing, intaking, and operationalizing new employee services, from pre-hire to offboarding, to ensure a smooth and efficient employee lifecycle experience. Perform system and testing audits as requested to ensure data accuracy, integrity, and functionality, analyzing and documenting results and discrepancies to inform process improvements. Required Qualifications Demonstrated expertise with the Workday HCM tool, including Mass Uploads (EIB) and data management. Proven project management, communication, and customer service skills, with the ability to work independently and proactively in a fast-paced environment. Strong analytical skills, including intermediate to advanced proficiency in sheets/excel, to drive data-driven decision-making and process improvements. Strong interest in HR operations and the ability to deliver results in a high-volume, dynamic environment, with a focus on quality, accuracy, and timeliness. Ability to troubleshoot and resolve complex problems using rigorous logic and methodologies, with a customer-centric approach and a commitment to excellence. A degree in HR, Business, IT, or a related field is preferred, although not required, with relevant experience in HR operations, data management, or a related field. Experience as a Workday Data Analyst, HR Generalist, or in a related role is a plus, with knowledge of HR systems, processes, and best practices. Experience with Zendesk ticketing system is also a plus, with the ability to leverage technology to drive efficiency, productivity, and customer satisfaction. Career Growth and Development At blithequark, we are committed to the growth and development of our employees, providing opportunities for learning, skill-building, and career advancement. As an HR Shared Services Representative, you will have access to training and development programs, mentorship, and coaching to help you achieve your career goals and aspirations. Our culture of innovation, collaboration, and continuous learning will provide you with the ideal environment to thrive and succeed in your role. Work Environment and Company Culture blithequark is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. Our company culture is built on a foundation of respect, inclusivity, and diversity, with a commitment to creating a workplace where everyone feels valued, supported, and empowered to contribute their best work. As an HR Shared Services Representative, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences and driving business outcomes. Compensation and Benefits blithequark offers a competitive compensation and benefits package, including a salary range that reflects your experience and qualifications, as well as a range of benefits that support your well-being, health, and financial security. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, paid time off, and access to exclusive employee discounts and perks. Conclusion If you are a motivated and customer-focused HR professional looking for a challenging and rewarding role, we encourage you to apply for the HR Shared Services Representative position at blithequark. With your expertise in HR operations, data management, and customer service, you will play a vital role in driving business outcomes, improving processes, and enhancing the overall employee experience at blithequark. Join our team and be part of a dynamic and innovative company that is shaping the future of entertainment and streaming services. Apply now to take the first step in your career journey with blithequark and discover a workplace where you can thrive, grow, and succeed. Apply for this job