Experienced Hybrid Customer Care Professional for Small Business Sales and Relationship Building

Welcome to arenaflex: Where Your Career Journey Begins At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join our team, you become part of a dynamic and inclusive environment where you can learn, grow, and create a career journey that is unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll have everything you need to thrive. Our Mission and Values At arenaflex, we are dedicated to providing the world's best customer experience every day. We strive to uphold our company values of integrity, excellence, and teamwork, and we recognize and reward our colleagues for their contributions, leadership, and impact. We believe in creating an environment where everyone feels seen, heard, and valued, and where everyone has the opportunity to grow and succeed. Why Join arenaflex? There's a difference between having a job and making a difference. At arenaflex, we've been making a difference in people's lives for years, backing them in moments big and small, and providing access to the tools and resources they need to succeed. We've also made a difference in the lives of our colleagues, providing a culture of learning and collaboration, and helping them grow their skills, conquer new challenges, and thrive in their careers. About the Role We are seeking an experienced Hybrid Customer Care Professional to join our team. As the face and voice of the arenaflex brand, you will make a meaningful difference in the lives of our customers and grow your career. Our unique servicing philosophy puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our small business customers. Key Responsibilities: Service inbound calls while engaging and consulting with small business owners and decision-makers, learning about their needs and recommending the right arenaflex products Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of our small business services Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment Document necessary account information according to established policies and procedures Adhere to all regulatory and compliance guidelines related to servicing and sales practices Qualifications To be successful in this role, you will need: Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication Proven success in a customer service and sales environment (two years+) Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment Experience owning or working in a small business is a plus High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a team environment and build strong relationships with colleagues and customers Proficiency in using technology and software applications Ability to adapt to changing circumstances and priorities Career Growth and Development At arenaflex, we are committed to helping our colleagues grow and develop in their careers. We offer a range of training and development opportunities, including: Comprehensive training programs to help you develop your skills and knowledge Opportunities for career advancement and professional growth Access to mentorship and coaching from experienced colleagues Recognition and reward for outstanding performance and contributions Work Environment and Culture At arenaflex, we are proud of our inclusive and dynamic work environment. We offer: A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need A culture of learning and collaboration, where everyone feels valued and supported Opportunities to get involved in community outreach and volunteer programs Access to wellness programs and resources to support your physical and mental health Compensation and Benefits We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. At arenaflex, we are committed to backing our colleagues and customers, and we look forward to welcoming you to our team. 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