Experienced Implementation Manager for Employer Success - Driving Customer Onboarding and Scalable Growth

Join Handshake, the #1 Platform for Launching Careers, and Be Part of Our Mission to Empower Talent Globally At Handshake, we're on a mission to revolutionize the way people launch their careers. With a platform that connects up-and-coming talent with over 750,000 employers across the globe, we're committed to creating an inclusive culture that fosters growth, innovation, and success. As a Hub-Based Remote Working company, we offer the flexibility of remote work while ensuring collaboration and team experiences in shared spaces. With offices in San Francisco, Denver, New York, London, Berlin, and a global team, we're expanding our reach and impact. About the Role: Implementation Manager for Employer Success We're seeking an experienced Implementation Manager to join our Employer Success team, reporting to the Manager of Enterprise Customer Success. As the first touchpoint post-sale, you'll play a critical role in building out a scalable onboarding function to delight our small business and mid-market customers within their first 60 days of partnership with Handshake. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on business objectives, and set up key workflows and processes tailored to each employer's unique needs. Key Responsibilities: Develop strong relationships with senior stakeholders of our customers, deeply understanding their business goals, objectives, and needs. Onboard, set up, train, and launch employer partners for success, including kick-off calls, aligning on success metrics, product setup, and executing implementation checklist activities. Provide expert consultation and training to employer partners on early talent, Handshake best practices, and workflows. Establish strong relationships with external stakeholders and translate business needs into Handshake solutions. Leverage data to inform decision-making and refine implementation strategies. Coordinate and lead the implementation of all net new employers, ensuring adherence to project timelines and milestones. Monitor onboarding progress and make necessary adjustments to ensure successful outcomes. Work closely with cross-functional partners, including Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, and RevOps. Contribute to the development of best practices and standard operating procedures for future program implementations. Essential Qualifications: 3+ years of experience in a customer-facing role with project management experience (e.g., customer success, customer education, customer onboarding, implementation). Excellent executive-level communication skills with customers and internal stakeholders. Flexible and creative problem solver with a scrappy, curious approach and the ability to take on multiple roles. Data-informed approach to work, with the ability to communicate outcomes in a compelling and tangible way to employers. Strong project management and time management skills, with the ability to stay organized and manage multiple projects simultaneously. Eager to roll up your sleeves and take action, with a bias for results. Preferred Qualifications: Prior implementation and project management experience. Prior experience creating and rolling out new processes. What We Offer: Comprehensive Benefits and Growth Opportunities At Handshake, we're committed to providing our employees with the tools to feel healthy, happy, and secure. Our benefits package includes: Equity and ownership in a fast-growing company. 16 weeks of paid parental leave for birth-giving parents and 10 weeks for non-birth-giving parents. Comprehensive medical, dental, and vision policies, including LGBTQ+ coverage and resources for mental health assistance. $500/£360 home office stipend to create a productive workspace. Generous learning and development opportunities, with an annual $2,000/£1,500/€1,850 stipend for skill growth and career development. Financial coaching through Origin. Monthly internet stipend and a brand-new MacBook. Monthly commuter stipend for office-based employees. Free lunch provided twice a week across all offices. Referral bonus for bringing great talent to Handshake. For US-based employees, we also offer: 401k match with a dollar-for-dollar match on 1% of deferred salary, up to $1,200 per year. Flexible time off policy, 8 standardized holidays, and 2 additional days of flexible holiday time off, plus a Winter #ShakeBreak. Lactation support through Milk Stork. For UK-based employees, we offer: Pension scheme with a 3% contribution from Handshake. Up to 25 days of vacation, plus 8 bank holidays. Regular offsites and opportunities to travel to our HQ in San Francisco. Discounts across various high-street retailers and cinemas. For Germany-based employees, we offer: 25 days of annual leave, plus a Winter #ShakeBreak. Regular offsites and opportunities to travel to our HQ in San Francisco. Urban sports club membership. Discounts across various high-street retailers and cinemas. Career Growth and Learning Benefits As an Implementation Manager at Handshake, you'll have the opportunity to drive customer onboarding and scalable growth, developing strong relationships with senior stakeholders and cross-functional partners. You'll contribute to the development of best practices and standard operating procedures, refining implementation strategies and informing decision-making with data. With our comprehensive benefits package and generous learning and development opportunities, you'll be empowered to grow your skills and career. Our Culture and Work Environment At Handshake, we foster an inclusive culture that values diversity, respect, and collaboration. With our Hub-Based Remote Working strategy, you'll enjoy the flexibility of remote work while staying connected with your team and colleagues across the globe. We're committed to providing a work environment that supports your well-being, growth, and success. Compensation Range $115,000-$130,000 OTE (80/20 split) We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including geographic location, candidate experience, and expertise. Ready to Join Our Mission? If you're a motivated and experienced Implementation Manager looking to drive customer onboarding and scalable growth, we want to hear from you! Apply today and let's build the future together. Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please reach out to us at [email protected]. Apply for this job