Experienced Inbound Call Centre Agent and Customer Service Advisor – Delivering Exceptional Support in a Fast-Paced Financial Wellbeing Environment

Welcome to arenaflex At arenaflex, we are passionate about improving employee financial wellbeing through our innovative platform, which provides employees with the tools and support they need to manage their finances effectively. With a reach of over 4,000,000 employees and partnerships with over 600 of the biggest companies in the UK, we are making a real and meaningful impact on people's lives. Our mission is to help employees understand their money better, get out of debt faster, and save for their future. We are backed by some of the biggest brands in the industry and have received numerous awards and recognition for our work, including being named BITC's Responsible Business of the Year 2018 and being included in KPMG's Global Fintech 100. Your Role in Our Mission We are looking for an enthusiastic and experienced Inbound Call Centre Agent and Customer Service Advisor to join our Customer Operations Team. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, responding to inbound and outbound calls, and providing support and guidance to our customers. You will be working from home, and we are looking for someone who is self-motivated, disciplined, and able to work effectively in a remote environment. Key Responsibilities Answering inbound and making outbound calls to new and existing customers, providing exceptional customer service and support Giving every customer the best possible experience when they call in, responding to their queries and concerns in a professional and empathetic manner Dealing with vulnerable customers and answering all enquiries with care and sensitivity Entering accurate records of customer conversations into our customer platform, ensuring that all customer interactions are properly documented and updated Following processes and guidelines that fall in line with company and FCA regulations, ensuring that all customer interactions are compliant and meet the required standards Escalating customer issues to management when necessary, ensuring that all customer concerns are properly addressed and resolved Achieving personal and team targets in a contact centre environment, contributing to the overall success and performance of the team Staying up to date regarding our products, services, and policies, ensuring that you have the knowledge and expertise to provide exceptional customer service and support Maintaining accurate customer records in our customer relationship management system, ensuring that all customer information is up to date and accurate About You To be successful in this role, you will need to have: Proven experience working as part of a team in a contact centre environment, with a strong track record of delivering exceptional customer service and support Excellent time management and organisational skills, with the ability to work effectively in a fast-paced environment and prioritize tasks and responsibilities Efficient administrative skills, with the ability to accurately document and update customer interactions and records Competent numeracy, literacy, and IT skills, with the ability to use our customer platform and other systems and tools A proactive attitude and enthusiastic approach, with a strong commitment to delivering exceptional customer service and support At least 1 year of experience in a contact centre environment, with a strong understanding of the skills and knowledge required to succeed in this type of role Essential Qualifications In addition to the skills and experience outlined above, you will need to have: A strong understanding of customer service principles and practices, with the ability to apply this knowledge in a contact centre environment Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues The ability to work effectively in a remote environment, with minimal supervision and support A strong commitment to our values and mission, with a passion for delivering exceptional customer service and support Preferred Qualifications In addition to the essential qualifications outlined above, we are looking for candidates who have: Experience working in a financial services or wellbeing environment, with a strong understanding of the products and services we offer A qualification in customer service or a related field, such as a diploma or certificate in customer service or contact centre management Experience working with customer relationship management systems and other software and tools, with the ability to quickly learn and adapt to new systems and technologies Career Growth and Development At arenaflex, we are committed to the growth and development of our employees, and we offer a range of opportunities for career advancement and professional development. As a member of our team, you will have access to: Regular training and coaching, to help you develop the skills and knowledge you need to succeed in your role Opportunities for career advancement, with a clear path for progression and development A supportive and collaborative work environment, with a strong focus on teamwork and mutual support A range of benefits and perks, including a company bonus scheme, generous holiday allowance, and access to a range of discounts and rewards Work Environment and Company Culture At arenaflex, we are proud of our company culture and values, and we are looking for candidates who share our commitment to delivering exceptional customer service and support. As a member of our team, you will be part of a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. We offer a range of benefits and perks, including: A company bonus scheme, with the opportunity to earn bonuses and rewards based on your performance and contributions A generous holiday allowance, with 25 days of holiday per year, plus an extra day off on your birthday Access to a range of discounts and rewards, including discounts on our products and services, and access to a range of exclusive offers and promotions A supportive and collaborative work environment, with a strong focus on teamwork and mutual support Compensation and Benefits In addition to the benefits and perks outlined above, we offer a competitive salary and a range of other benefits, including: A pension scheme, with the opportunity to save for your future and plan for your retirement Life assurance, with the peace of mind that comes from knowing you and your loved ones are protected An annual allowance to spend on medical insurance, health cash plan, denplan, and gym memberships, to help you stay healthy and well Enhanced policies that are family and pet friendly, including company sick pay and peternity leave, to help you balance your work and family responsibilities Conclusion If you are a motivated and enthusiastic customer service professional, with a passion for delivering exceptional support and service, we would love to hear from you. As a member of our team, you will be part of a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. You will have the opportunity to develop your skills and knowledge, and to contribute to the growth and success of our business. So why not apply today, and take the first step towards a rewarding and challenging career with arenaflex? Apply for this job