Experienced Inbound Customer Service Representative for Pet Care Industry - Remote Opportunity with On-Site Training in Tulsa, OK

Welcome to arenaflex: Where Compassion Meets Exceptional Customer Experience Imagine being part of a dynamic team that makes a real difference in people's lives, helping reunite them with their beloved pets. At arenaflex, we're dedicated to providing world-class customer satisfaction, and we're looking for passionate and empathetic individuals to join our inbound customer service team. As a remote customer service representative, you'll be the first line of contact for customers nationwide, offering support and reassurance during stressful moments. If you have a passion for delivering exceptional customer experiences and making a positive impact, we want to hear from you! About the Role: Inbound Customer Service Representative In this critical role, you'll be responsible for handling inbound calls from customers who have lost their pets, providing emotional support, and guiding them through the process of reuniting with their furry friends. As a key member of our customer service team, you'll be expected to: Reassure and empathize with callers who may be panicked or distressed about their missing pets Provide accurate and helpful information to customers, addressing their concerns and resolving issues in a timely and professional manner Collaborate with our team to achieve exceptional customer satisfaction ratings and contribute to our purpose-driven culture Adhere to daily schedules and manage inbound calls efficiently, ensuring that our customers receive the support they need, 24/7, 365 days a year Be flexible and adapt to changing circumstances, including peak periods with increased call volumes What We Offer: A Comprehensive Benefits Package and Opportunities for Growth At arenaflex, we're committed to building a workplace where every employee feels valued, supported, and empowered to grow. Our benefits package includes: Competitive salary based on experience, starting at $14.50 per hour Paid time off and paid holidays, because we believe in work-life balance Comprehensive medical insurance benefits, including no-cost virtual doctor visits, to support your physical and mental well-being Dental, vision, paid life insurance, and pet insurance, because we care about your overall health and happiness 401K with company match, to help you plan for your future Career advancement opportunities, because we believe in promoting from within and supporting your professional growth A fun and motivating work environment, with a casual dress code and a team that's passionate about making a difference What You'll Bring to the Table: Essential Qualifications and Skills To succeed in this role, you'll need: Previous call center experience, preferably in a customer-facing role A high school diploma or GED, with excellent communication and interpersonal skills A quiet, designated work area at home, if you're working remotely, with a reliable internet connection and a distraction-free environment The ability to pass a drug screen and federal background check upon hire, as we prioritize the safety and security of our customers and employees Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities Our Culture: Purpose-Driven, Inclusive, and Innovative At arenaflex, we're proud of our purpose-driven culture, which thrives on innovation, inclusiveness, and fresh perspectives. We believe in delighting our clients, engaging our teams, and giving back to our local communities. Our collaborative environment allows our employees to learn daily, do meaningful and impactful work, and grow professionally. If you're looking for a career with a company that truly cares about its employees and customers, you'll love working with us! Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to supporting your professional growth and development. Our career advancement opportunities include: On-the-job training and coaching, to help you develop new skills and build your confidence Leadership development programs, to help you grow into a leadership role and take on new challenges Cross-functional training, to help you develop a deeper understanding of our business and operations Opportunities to work on special projects and initiatives, to help you build your skills and expertise Work Environment and Company Culture Highlights At arenaflex, we're proud of our dynamic and supportive work environment, which includes: A collaborative and inclusive culture, with a team that's passionate about making a difference A fun and motivating work environment, with a casual dress code and regular team-building activities A commitment to work-life balance, with flexible scheduling and remote work options A comprehensive benefits package, with competitive pay and benefits Compensation, Perks, and Benefits: A Comprehensive Package At arenaflex, we offer a comprehensive compensation package, including: Competitive salary and benefits, with opportunities for growth and advancement Paid time off and paid holidays, to help you relax and recharge Comprehensive medical insurance benefits, including no-cost virtual doctor visits Dental, vision, paid life insurance, and pet insurance, to support your overall health and happiness 401K with company match, to help you plan for your future Conclusion: Join Our Team and Make a Difference If you're passionate about delivering exceptional customer experiences and making a positive impact, we want to hear from you! At arenaflex, we're committed to building a workplace where every employee feels valued, supported, and empowered to grow. Apply now to join our team of dedicated and compassionate customer service representatives, and start making a difference in the lives of our customers and their pets. Apply for this job