Experienced Integrated Customer Services Agent - Work from Home Opportunity with American Airlines

Introduction to American Airlines and Our Mission At American Airlines, we are passionate about providing exceptional customer experiences and connecting people from all over the world. As a leader in the aviation industry, we are committed to delivering safe, reliable, and friendly service to our customers. Our mission is to care for people on life's journey, and we are dedicated to making a positive impact on the lives of our customers, employees, and communities. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we invite you to join our team as an Integrated Customer Services Agent. About the Role As an Integrated Customer Services Agent, you will be part of our Frankfurt Airport Customer Services team, supporting a group of Lead Specialists in delivering a safe and high-quality airport experience to our customers. You will be responsible for providing consistently high-quality customer care and ensuring a seamless experience across all touchpoints. Your duties will include performing a range of airport-related tasks, such as check-in and security, gates, transfers, and arrivals, as well as conducting security checks and screenings. You will work closely with our Lead Specialists and take direction from them to ensure the smooth operation of our airport services. Key Responsibilities Provide consistently high-quality customer care and ensure a seamless experience across all touchpoints Perform a range of airport-related tasks, including check-in and security, gates, transfers, and arrivals Conduct security checks and screenings, including checking passengers' documents and screening passengers at check-in and at the flight gate Search and observe all areas of the operation and passengers, as well as accompany passengers as needed Work closely with and take direction from Lead Specialists responsible for the flight/workspaces/shift Lead administrative tasks, such as pre-flight and post-flight departure Represent American Airlines by adhering to uniform standards and adopting a customer-centric approach at all times Promote and sell American Airlines services and products to our customers Participate in and complete all mandatory training by given deadlines Adhere to and promote safe working practices at all times Complete any other reasonable duties consistent with the post Requirements for Success To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You should be results-driven, with a strong focus on delivering exceptional customer service and ensuring the safety and security of our passengers. You should also be flexible and able to work in a shift environment, including weekends, bank holidays, and public holidays. Essential Qualifications Bachelor's degree or equivalent Excellent communication and interpersonal skills Ability to work effectively in a team environment Results-driven, with a strong focus on delivering exceptional customer service Flexible and able to work in a shift environment, including weekends, bank holidays, and public holidays Able to communicate both written and verbally in English and German Excellent skills in identified areas of Customer Services Willing and able to attend training in the USA and Europe and successfully complete all relevant training Preferred Qualifications PC skills, including Microsoft Word, Excel, and Email Saber/Qik or other reservation system skills Previous experience in a customer-facing role, preferably in the aviation industry Career Growth and Development Opportunities At American Airlines, we are committed to the growth and development of our employees. As an Integrated Customer Services Agent, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We encourage our employees to take ownership of their careers and provide the support and resources needed to help them succeed. Work Environment and Company Culture At American Airlines, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. Our employees are passionate about delivering exceptional customer service, and we encourage a culture of innovation, creativity, and continuous improvement. Compensation and Benefits We offer a competitive salary and benefits package, including a range of perks and benefits that are designed to support the well-being and career growth of our employees. Our benefits package includes health insurance, retirement savings, and paid time off, as well as access to exclusive employee discounts and rewards. Conclusion If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we invite you to join our team as an Integrated Customer Services Agent. This is a unique opportunity to work with a leading airline and be part of a dynamic and supportive team. Apply now to take the first step in your career with American Airlines. How to Apply To apply for this role, please follow these steps: Read the official notification carefully from the official website Fill out the application form (the link is given below) Attach the required documents and passport-size photo with signature Then submit. Done. Apply Job! Apply for this job