**Experienced IT Site Director – Web & Cloud Application Development at blithequark**

Are you a highly motivated and independent IT professional with a passion for delivering exceptional client support in a fast-paced environment? Do you have a strong background in computer systems, network administration, and RF unit technologies? If so, we invite you to join blithequark as an IT Site Director, where you will play a critical role in driving the success of our Dallas, TX-based team. **About blithequark** blithequark is a leading online retailer of pet products, dedicated to providing a seamless and enjoyable shopping experience for our customers. With a strong focus on customer satisfaction, we are committed to delivering top-notch products and services that meet the evolving needs of our pet-loving community. As an IT Site Director at blithequark, you will be part of a dynamic team that is passionate about innovation, collaboration, and excellence. **Key Responsibilities** As an IT Site Director at blithequark, you will be responsible for: * Managing the day-to-day operations of the IT department, including investigating complex application, equipment, and network issues * Documenting, analyzing, and resolving escalated help desk tickets * Collaborating with local and remote IT Site Support Specialists, team members, and operations management to deliver exceptional IT support services * Developing and implementing IT procedures and guidelines to meet the needs of the Satisfaction Community * Working closely with the organization's leaders to identify, recommend, develop, and implement cost-effective technology solutions to support our rapid growth * Managing the IT infrastructure, including network design and implementation, project management, and leadership of local IT Support Specialists * Providing technical support for a wide range of hardware and software systems, including workstations, PCs, RF unit technologies, network, Windows software, and more * Collaborating with vendors and suppliers to ensure seamless IT operations and support **What You'll Need** To succeed as an IT Site Director at blithequark, you will need: * A bachelor's degree in Computer Science or a related field * 4 years of experience providing technical support in a Satisfaction Community environment * MS certifications such as MCSE, MCSA, and MCITP * In-depth knowledge of Motorola/Zebra RF Units, including the Moto MC9190, VC6090, and WT41N0 * Strong skills in IT areas such as Microsoft Networking, Mobile Device Management, and RF Technologies * Advanced problem-solving skills in a multi-client, high-pressure environment * In-depth knowledge of networking concepts, including DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP protocols and applications * Experience with data cabling and PC office maintenance * Proven track record of leading IT Support teams * Demonstrated skills in PC repair, troubleshooting, deployment, and disposal * Excellent written and verbal communication skills in English, with the ability to interact with peers, management, employees, and vendors * Experience managing vendor contracts, relationships, and service outages * Ability to stand/walk for 10-12 hours per day * Willingness to work flexible shifts, including evenings, weekends, and holidays * Ability to participate in 24/7 on-call support and respond to emergency situations * Experience working in a SLA-driven environment * Experience supporting PCs in a Windows Active Directory environment * Cisco CCNA certification * Working knowledge of SOTI MobiControl device management * Ability to manage high-priority projects * Demonstrated ability to work effectively with minimal supervision * Ability to travel up to 25% * Ability to lift up to 50 pounds, with reasonable accommodation **Career Growth Opportunities and Learning Benefits** As an IT Site Director at blithequark, you will have the opportunity to: * Develop your technical skills and knowledge in a fast-paced and dynamic environment * Collaborate with a talented team of IT professionals to drive innovation and excellence * Participate in ongoing training and development programs to enhance your skills and career prospects * Contribute to the growth and success of a leading online retailer of pet products * Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about innovation, collaboration, and excellence, and we strive to deliver exceptional customer experiences through our products and services. As an IT Site Director, you will be part of a dynamic team that is dedicated to making a difference in the lives of pet owners and their furry friends. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * $28/hour salary * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Flexible work arrangements, including remote work options * Opportunities for career growth and professional development * A dynamic and inclusive work environment that values diversity, equity, and inclusion **How to Apply** If you are a motivated and independent IT professional with a passion for delivering exceptional client support, we invite you to apply for the IT Site Director position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job