Experienced Licensed Customer Service Representative for Pet Insurance Services – Delivering Compassionate Support and Premier Coverage to Pet Owners

Introduction to blithequark At blithequark, we are driven by a passion for helping pet owners protect their beloved companions through our comprehensive pet insurance services. As a dedicated team, we strive to make a meaningful difference in the lives of pets and their families. We are now seeking dynamic and compassionate individuals to join our team as Licensed Customer Service Representatives (LCSR). This remote position offers the unique opportunity to educate customers about our premier pet insurance policies and guide them through the enrollment process, ensuring that pets receive the best possible care when they need it most. Company Culture and Environment at blithequark blithequark fosters a culture of empathy, active listening, and collaboration, where every team member feels valued and supported. Our team-oriented environment encourages feedback and continuous learning, ensuring that every day presents an opportunity for growth and development. We are committed to diversity and inclusion, reflecting our dedication to creating a supportive and inclusive workplace where everyone can thrive. Career Growth and Development Opportunities At blithequark, we emphasize professional development and offer ongoing training to enhance your skills within the pet insurance industry. As part of our team, you will have numerous opportunities to grow and advance your career while contributing to a meaningful cause. Our commitment to your growth and success means that you will be constantly challenged and supported to achieve your full potential. Detailed Benefits and Perks Competitive salary based on experience, recognizing your skills and dedication Comprehensive health benefits, ensuring your well-being and that of your loved ones Opportunities for continuous learning and professional development, keeping you at the forefront of the industry Flexible work hours, allowing you to balance your professional and personal life effectively Compensation and Benefits We offer a competitive pay package that reflects your experience and contributions. Additionally, we provide support for your Property & Casualty insurance license, and remote work options are available, giving you the flexibility to work from anywhere. Our benefits are designed to support your career goals, personal well-being, and financial security. Why You Should Apply for This Position Today This is a unique opportunity to make a significant impact in the lives of pet owners and their beloved companions. By joining our team, you will be part of a passionate group dedicated to delivering compassionate support and premier pet insurance coverage. If you are motivated by the prospect of helping others and are looking for a challenging yet rewarding career, this role is ideal for you. Skills and Qualifications To succeed in this role, you will need: To hold and maintain a Property & Casualty Insurance license in your home state, demonstrating your expertise in insurance 2+ years of experience in an insurance sales-based role, preferably in pet insurance, showing your ability to navigate complex insurance products 2+ years of customer service experience, highlighting your customer-centric approach and excellent communication skills Familiarity with the insurance industry, particularly pet insurance, which is a significant plus A strong ability to handle objections and turn them into opportunities, showcasing your persuasive and empathetic skills Proficiency in basic computer applications and data entry, ensuring you can efficiently manage customer interactions and data Responsibilities As a Licensed Customer Service Representative at blithequark, your key responsibilities will include: Answering inbound warm leads from potential customers, providing them with detailed information about our pet insurance policies Utilizing a consultative style to understand customer needs, presenting the value of our policies, and guiding calls towards successful enrollment Providing detailed information about policies and coverage options, ensuring customers are well-informed and supported throughout the process Overcoming objections with confidence and empathy, demonstrating your ability to understand and address customer concerns Ensuring accurate enrollment of pets in policies, meeting and exceeding enrollment targets, and developing a working knowledge of blithequark’s pet health insurance plans Learning and operating within internal and external technologies, staying up-to-date with the latest systems and tools Essential Qualifications To be considered for this role, you should possess: Excellent communication and active listening skills, allowing you to understand and address customer needs effectively A track record of quality and productivity, demonstrating your ability to work efficiently and deliver high-quality results A positive attitude and adaptability, showing your resilience and ability to thrive in a fast-paced environment The ability to multi-task and flexibility to shift your schedule and work overtime as needed, ensuring you can meet the demands of the role Education Requirements A high school diploma or equivalent is required. Ongoing training in insurance policies and procedures will be provided, ensuring you have the knowledge and skills necessary to excel in your role. Education Requirements Credential Category A Property & Casualty Insurance license is required, demonstrating your professional competence in insurance. Experience Requirements 2+ years of experience in customer service and insurance sales are preferred, with proven experience in overcoming objections and providing solutions. Your experience should demonstrate your ability to work in a customer-facing role, understand complex insurance products, and provide empathetic support to customers. Why Work with blithequark By joining blithequark, you become part of a vibrant team dedicated to making a difference in the lives of pets and their owners. Our commitment to your growth, well-being, and success means that you will find a supportive and challenging environment that fosters your professional and personal development. If you are passionate about delivering exceptional customer service, have a keen interest in the pet insurance industry, and are looking for a role that offers both challenge and reward, we encourage you to apply. Conclusion This role at blithequark offers a unique blend of challenge, reward, and personal fulfillment. As a Licensed Customer Service Representative, you will be at the forefront of delivering compassionate support and premier pet insurance coverage to those who need it most. With our commitment to your career growth, comprehensive benefits, and a supportive work environment, this is an opportunity not to be missed. Apply today to join our passionate team and start making a meaningful difference in the lives of pets and their families. Apply for this job