**Experienced Licensed Insurance Representative - Customer Service Expert**

As a Licensed Insurance Representative at arenaflex, you will play a pivotal role in shaping the customer experience, connecting with individuals, and providing seamless support throughout the claims process. This dynamic position involves interacting with customers via phone, addressing their concerns, and collaborating with various stakeholders to ensure a smooth and efficient claims resolution. You will thrive in a collaborative and engaging environment, where no two days are the same, allowing you to discover your potential and advance your career. **About arenaflex** arenaflex is a leading global company that values innovation, customer satisfaction, and employee growth. With a strong commitment to fostering a positive and inclusive culture, we prioritize our employees' contributions and well-being. Our high-tech and high-touch approach enables employees to bring their best selves to work, while teamwork and collaboration are at the forefront of our company culture. This creates an environment where employees feel inspired, supported, and empowered to succeed. **Career Growth and Development Opportunities** At arenaflex, we believe in empowering our employees to grow and challenge themselves. With a history of promoting from within, you'll have the opportunity to advance your career, just like our Chief Client Officer who started as an agent. We are committed to creating pathways for professional development and career advancement, ensuring that our employees have the tools and resources needed to succeed. **Detailed Benefits and Perks** * Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles. * Competitive Wages: Our compensation packages are designed to recognize and reward our employees' hard work and dedication. * Full Benefits: We offer a comprehensive benefits package, including medical, dental, vision, 401k, and more, to ensure our employees' well-being and financial security. * Paid Time Off: We believe in work-life balance, providing our employees with paid time off to relax, recharge, and pursue their passions. * Employee Wellness and Engagement Programs: We prioritize our employees' physical and mental health, offering programs and resources to support their well-being and engagement. * Flexible Work-from-Home Arrangements: We understand the importance of flexibility and work-life balance, offering remote work options to ensure our employees can work from anywhere. **Compensation and Benefits** * Competitive salary based on experience: We recognize and reward our employees' hard work and dedication with competitive salaries. * Comprehensive health benefits: We offer a range of health benefits, including medical, dental, and vision, to ensure our employees' physical and mental well-being. * Retirement savings plan options: We provide our employees with retirement savings plan options to help them secure their financial future. * Paid time off and employee wellness programs: We prioritize our employees' work-life balance and well-being, offering paid time off and employee wellness programs. **Why you should apply for this position today** Joining arenaflex offers a unique opportunity to make a difference in people's lives while working in a supportive environment. You will gain valuable experience in customer service and have the potential for career advancement within a global company. Our collaborative and inclusive culture, combined with our commitment to employee growth and development, make us an attractive employer for those seeking a challenging and rewarding career. **Skills and Qualifications** * Active Adjuster Insurance License: We require our Licensed Insurance Representatives to possess an active Adjuster Insurance License. * Customer service experience: While not required, customer service experience is preferred, as it demonstrates a strong understanding of the importance of providing exceptional customer service. * Strong oral and written communication skills: Effective communication is critical in this role, and we require our Licensed Insurance Representatives to possess strong oral and written communication skills. * Logical problem-solving abilities: Our Licensed Insurance Representatives must be able to analyze complex situations and develop effective solutions. * Ability to type at least 25 wpm: We require our Licensed Insurance Representatives to possess strong typing skills, as they will be interacting with customers and processing claims via phone and computer. * Proficient in using desktop computer systems: Our Licensed Insurance Representatives must be proficient in using desktop computer systems, including Windows operating systems. * Organizational and prioritization skills: We require our Licensed Insurance Representatives to possess strong organizational and prioritization skills, as they will be managing multiple claims and customer interactions simultaneously. **Responsibilities** * Connect with customers via phone to file/document claims for accidents: Our Licensed Insurance Representatives will interact with customers via phone to file and document claims for accidents. * Assist customers with vehicle repairs and rental car arrangements: We require our Licensed Insurance Representatives to assist customers with vehicle repairs and rental car arrangements. * Communicate with medical providers and insurance entities regarding claims: Our Licensed Insurance Representatives will communicate with medical providers and insurance entities regarding claims. * De-escalate and resolve customer issues as necessary: We require our Licensed Insurance Representatives to de-escalate and resolve customer issues as necessary. * Track all relevant call information for auditing purposes: Our Licensed Insurance Representatives will track all relevant call information for auditing purposes. **Qualifications** * Must possess an active Adjuster Insurance License: We require our Licensed Insurance Representatives to possess an active Adjuster Insurance License. * Ability to work remotely in a virtual team environment: Our Licensed Insurance Representatives must be able to work remotely in a virtual team environment. * Minimum 6 months of customer service experience preferred: While not required, customer service experience is preferred, as it demonstrates a strong understanding of the importance of providing exceptional customer service. * Must be over 18 years of age: We require our Licensed Insurance Representatives to be at least 18 years of age. * High School Graduate or GED: We require our Licensed Insurance Representatives to possess a High School Diploma or equivalent. * Ability to navigate Windows operating systems: Our Licensed Insurance Representatives must be proficient in using desktop computer systems, including Windows operating systems. **Education Requirements** * High School Graduate or GED: We require our Licensed Insurance Representatives to possess a High School Diploma or equivalent. **Experience Requirements** * 6 months of customer service experience preferred: While not required, customer service experience is preferred, as it demonstrates a strong understanding of the importance of providing exceptional customer service. **Why work in Salt Lake City, UT** Salt Lake City offers a unique blend of urban living and access to outdoor adventures. Known for its stunning natural landscapes, including nearby mountains and parks, it provides a high quality of life. The city boasts a vibrant culture, with diverse dining options, recreational activities, and a growing job market, making it an attractive place to live and work. Apply Job! Apply for this job