**Experienced Live Chat Representative – Customer Service and Sales Excellence**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with exceptional experiences. As a Live Chat Representative, you'll play a vital role in achieving this goal by delivering top-notch customer service and sales support to our site visitors. If you're a motivated and detail-oriented individual with a passion for excellence, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's dedicated to providing cutting-edge solutions to our customers. Our team is passionate about delivering exceptional experiences, and we're committed to fostering a culture of excellence, collaboration, and growth. As a Live Chat Representative, you'll be part of a fast-paced and growing environment that's always looking for ways to improve and innovate. **Key Responsibilities** As a Live Chat Representative, your primary objective will be to connect our site visitors with our practice-based PLs who will then work on booking them for an in-person consultation. Your responsibilities will include: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to site visitors, including starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To succeed in this role, you'll need to possess the following essential qualifications: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude * Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) * Experience in the healthcare or wellness industry * Familiarity with arenaflex's products and services **Skills and Competencies** To excel in this role, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and manage multiple priorities * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Self-motivation, adaptability, and a positive attitude * Ability to learn new techniques and technologies quickly * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** As a Live Chat Representative at arenaflex, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer: * Ongoing training and development programs to help you improve your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and inclusive work environment that encourages open communication and feedback * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A competitive salary and bonus structure **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional experiences, and we're committed to fostering a culture of excellence, collaboration, and growth. As a Live Chat Representative, you'll be part of a fast-paced and growing environment that's always looking for ways to improve and innovate. **Compensation, Perks, and Benefits** We offer a competitive salary and bonus structure, as well as a comprehensive benefits package, including: * Health insurance * Retirement savings * Paid time off * Flexible work arrangements * Professional development opportunities * A fun and supportive work environment **How to Apply** If you're a motivated and detail-oriented individual with a passion for excellence, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [insert contact information] **Apply Now** Ready to take the next step in your career? Apply now to become a Live Chat Representative at arenaflex! Apply for this job