Experienced Loyalty Customer Care Representative – Remote Work Opportunity with Competitive Hourly Rate and Performance Bonuses

Introduction to arenaflex arenaflex is a global leader in loyalty marketing, renowned for delivering market-leading, end-to-end loyalty solutions that enable exceptional customer experiences. With a strategy-led, technology-enabled approach, we have consistently been named an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, fostering deep brand partnerships and a niche in the loyalty space where outcomes matter most. As a mission and values-driven company, we are committed to growing enterprise value through loyalty for our clients, and every role within arenaflex contributes directly to achieving this mission. About Our Team and Culture At arenaflex, we pride ourselves on creating a fun, high-trust, and transparent workplace. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion make our teammates proud to be part of our team. We believe in leadership and ownership, and our culture is built on the principles of equity, diversity, and inclusion. As a member of our Contact Center team, you will have the opportunity to generate meaningful emotional connections with our customers daily, promoting loyalty brand building on behalf of our clients and creating customer insights that drive team performance. Job Summary We are seeking an experienced Loyalty Customer Care Representative to join our team. As a Loyalty Customer Care Representative, you will be responsible for answering incoming inquiries, resolving customer issues, and promoting loyalty brand building on behalf of our clients. This is a remote work opportunity, and you will be required to work from home with a high-speed internet connection and a quiet home office environment. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Learn specific client loyalty program guidelines and answer incoming inquiries directed to you via various media channels (phone, email, chat) Approach each day with a positive, professional, customer-centric, and team-oriented attitude Act with integrity at all times and communicate in a clear, concise, and helpful manner both verbally and in writing Take ownership of customer inquiries and work towards a resolution, de-escalating issues as necessary through effective communication and problem-solving skills Efficiently use all internal systems and resources, working independently without relying heavily on your team or supervisor Adhere to schedules and company policies and procedures, escalating any issues or concerns that cannot be resolved through normal efforts Essential Qualifications High school diploma or equivalent required Ability to attend a 7-week training program (remotely) with 100% attendance Basic computer knowledge with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) 1 year of customer service experience (or equivalent experience) Strong customer service orientation with external/internal customers Collaborative nature to work within assigned team Good problem-solving ability to effectively guide customers through solutions High level of accuracy and attention to detail A "whatever it takes" attitude to care for customers Ability to be flexible regarding changes in work processes and environment Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness) Strong verbal, written, and listening communication skills Flexibility with scheduling, including weekends Preferred Qualifications 2 years of customer service experience preferred Strong home WiFi connection and quiet home office environment Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the career growth and development of our teammates. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. With opportunities for title progression, competitive pay, 401k matching, annual profit sharing, and bonuses, arenaflex is the perfect place to build your career. We also prioritize the health and well-being of our teammates, offering robust health insurance and benefits options, free fitness programs, and generous vacation time. Work Environment and Company Culture Our work environment is built on the principles of equity, diversity, and inclusion, and we are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. We celebrate differences and believe that our diverse backgrounds, experiences, and perspectives are essential to delivering exceptional customer experiences. With a focus on leadership and ownership, our culture is fun, high-trust, and transparent, making arenaflex a great place to work. Compensation, Perks, and Benefits We offer a competitive hourly rate of $17 per hour, with opportunities for performance bonuses. Our teammates also enjoy a range of perks and benefits, including robust health insurance and benefits options, free fitness programs, and generous vacation time. With a focus on supporting the health and well-being of our teammates, we prioritize mental and physical health, making arenaflex a great place to build your career. Conclusion If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Loyalty Customer Care Representative at arenaflex, you will have the opportunity to generate meaningful emotional connections with our customers daily, promoting loyalty brand building on behalf of our clients and creating customer insights that drive team performance. With a competitive hourly rate, opportunities for performance bonuses, and a range of perks and benefits, this is an opportunity not to be missed. Apply now to join our team and start building your career with arenaflex. Apply for this job