**Experienced Mandarin Bilingual Customer Service Representative – Non-Emergency Medical Transportation**

At arenaflex, we're on a mission to revolutionize the delivery of non-emergency medical transportation across America. As a passionate and caring professional, you'll join our team as a Customer Service Representative, playing a vital role in connecting patients with the care they need. If you're fluent in Mandarin, enjoy working with diverse populations, and possess exceptional communication skills, we want to hear from you. **About arenaflex** arenaflex is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation. Our innovative approach leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. With a strong presence in the industry, arenaflex serves the largest Medicare Advantage, Medicaid, and provider programs in the country. **Job Description** As a Mandarin Bilingual Customer Service Representative, you'll be the first point of contact for patients, medical facilities, transportation providers, and health plans. Your primary responsibilities will include: * Taking inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans * Accurately entering ride details to ensure successful ride completion * Confirming member eligibility * Answering Member inquiries regarding transportation services * Identifying and assessing Member's additional needs * Intaking of Member concerns * Actively working with other internal departments to quickly address real-time issues * Other duties as assigned **Key Qualifications** To excel in this role, you'll need: * Fluency in Mandarin (verbal) * High school diploma or equivalent * One (1) year of inbound call center experience in a high call volume atmosphere * Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment * Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone * Positive and helpful attitude * Exceptional interpersonal skills and conflict resolution ability * Ability to work independently and/or with a Team * Accurately type 35 wpm or more * Flexible with the ability to adapt to changes in business, strategy, and technology * Ability to empathize with the Member and/or Member's guardian * Must be able to work with geographically and culturally diverse populations and personalities **Job Requirements** To ensure a smooth onboarding process, you'll need to: * Pass a criminal background record check and sanctions check * Be legally authorized to work in the U.S. * Be flexible with your schedule to include overnights and weekends **Remote Work Requirements** If you'll be working remotely, please ensure you have: * A well-lit, dedicated, and quiet area from where to work remotely without interruption or distraction * A notebook or desktop computer with a minimum processing speed of 1.6 GHz and 16 GB usable RAM available * High-Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!) **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Mandarin Bilingual Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your communication and problem-solving skills * A supportive team environment that encourages collaboration and knowledge sharing * Opportunities for career advancement and professional growth within the company * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of patients and healthcare providers. As a Mandarin Bilingual Customer Service Representative, you'll be part of a collaborative and supportive team that's dedicated to delivering exceptional customer service. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and a comprehensive benefits package, including: * A competitive salary of $20.00 per hour * Health insurance, including medical, dental, and vision coverage * Retirement savings plan with company match * Paid time off, including vacation days, sick leave, and holidays * Opportunities for professional development and career growth **How to Apply** If you're a motivated and caring professional who's passionate about making a difference in the lives of patients, we want to hear from you. Apply now to join our team as a Mandarin Bilingual Customer Service Representative and be part of a dynamic and inclusive workplace that's dedicated to delivering exceptional customer service. Apply Job! Apply for this job