Experienced Media Systems Administrator – Technical Support and Innovation for Creative Excellence at blithequark

Introduction to blithequark At blithequark, we combine unparalleled creativity and storytelling with cutting-edge innovation to bring superb new characters and projects to life. As a leader in the entertainment industry, blithequark continues to build on its rich legacy of innovation and creativity, from the first fully animated feature film to our latest releases. Our studio is a place where imagination knows no bounds, and we are looking for talented individuals to join our team of energetic technologists. Job Overview We are seeking a highly skilled Media Systems Administrator to provide technical support and services related to media and audio-visual (AV) systems. The ideal candidate will have a strong background in media technology and AV systems, with experience in equipment and software installation, testing, and configuration. As a key member of our team, you will collaborate with colleagues, artists, and technologists to provide strategic support and enable the best and most efficient work experience for studio employees, whether on-site or remote. Key Responsibilities Provide support for all media and AV systems in the studio, including conference rooms, "Dailies"/digital review rooms, AV trucks, and more. Aid in the design of media and AV systems and spaces. Partner closely with the Media teams at our studio locations to maintain a consistent artist experience across sites. Assist other support staff by providing Help Desk/Service Center-style support as needed, monitoring inbound technical support requests, calls, and tickets for all studio employees. Handle support issues from start to resolution. Collaborate with other technology groups on a case-by-case basis. Install and support a wide range of software, both internally developed and third-party. Support various hardware and operating system build processes, including Mac, Linux, iOS, and Windows, as well as related software and accessories. Provide basic support for some server and network equipment on a case-by-case basis. Work with studio leadership to continually improve technical support systems and processes. Help define how end-user support should be organized, delivered, standardized, and communicated. Create thorough documentation of processes and procedures. Maintain a flexible schedule, including possible evening or weekend work. Essential Qualifications To be successful in this role, you will need: A minimum of 2 years of experience with media and AV technology, related technical/client support, ideally in a production setting. Strong experience with AV technology and trends, including familiarity with professional projectors, sound/video switching hardware, mixers, speakers, large displays, and more. Proficiency with common video conferencing platforms, such as Zoom, Google Meet, and MS Teams, as well as hardware platforms like Cisco and Poly. Working knowledge of Mac OS, iOS, and Windows operating systems, with experience with Linux desktop. Familiarity with remote desktop technologies, such as HP Anywhere (Teradici) and HP Remote Graphics Software (RGS). Experience with ticket tracking, technical support tools, documentation platforms, and diagnostic systems. Proficiency with productivity applications like OpenOffice, Microsoft Office, and Google Workspace. Ability to diagnose, repair, or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.). Strong analytical problem-solving skills. Excellent interpersonal skills and a strong customer service orientation. Highly self-motivated, with the ability to manage and prioritize multiple simultaneous and competing challenges. Ability to lift heavy equipment, install, configure, and maintain desktop/computers and mobile devices. Preferred Qualifications While not required, the following qualifications are preferred: Experience designing and building complex AV systems, wire management, and more. Experience programming control systems, such as Q-Sys, Crestron, or AMX. Experience with professional secure streaming platforms like Sohonet or Evercast. Strong knowledge of computer hardware and components, with A+ or equivalent systems administration certification. Practical experience with Linux administration. Strong Mac/Windows system administration skills. Experience with/preference for scripting/coding. Experience with CG Animation, VFX, or video game production environments and common pipelines. Education and Compensation A BS or BA degree in Information Technology, Computer Science, Broadcast Arts, or a related technical field, or equivalent professional experience, is required. The hiring range for this position in California is $85,300 - $114,400 per year, based on a 40-hour workweek. The actual salary offered will consider internal equity and may vary depending on the candidate's geographic location, work-related experience, skills, and education, among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the level and position offered. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Media Systems Administrator, you will have access to a wide range of training and development opportunities, including workshops, conferences, and online courses. You will also have the chance to work with a talented team of professionals who are passionate about innovation and creativity. Work Environment and Company Culture Our studio is a dynamic and collaborative environment that values creativity, innovation, and teamwork. We believe in fostering a culture of inclusivity, respect, and open communication, where everyone feels valued and supported. As a blithequark employee, you will be part of a community that is dedicated to making a positive impact on the world through the power of storytelling. Conclusion If you are a motivated and talented individual with a passion for media technology and AV systems, we encourage you to apply for this exciting opportunity. As a Media Systems Administrator at blithequark, you will have the chance to work on cutting-edge projects, collaborate with a talented team of professionals, and contribute to the creation of innovative and engaging stories that inspire audiences around the world. Don't miss out on this opportunity to join our team and be a part of the magic of blithequark. Apply Job! Apply for this job