**Experienced Medical Billing Customer Experience Trainer / Quality Assurance Specialist – End-to-End Revenue Cycle Management**

At arenaflex, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. As a leading provider of business services, arenaflex offers a wide range of benefits to its employees, including: * Paid Training to help you develop new skills and advance your career * Competitive Wages to ensure you're fairly compensated for your hard work * Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your overall well-being * Paid Time Off to allow you to relax and recharge * Employee wellness and engagement programs to promote a healthy work-life balance **About the Role** We're seeking an experienced Medical Billing Customer Experience Trainer / Quality Assurance Specialist to join our team at arenaflex. As a key member of our medical billing department, you'll be responsible for providing various support related to all medical payers to work on end-to-end Revenue Cycle Management (RCM) for collecting pending payments. This role involves collecting and managing accounts, following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims when appropriate, and following up on all denials to ensure reprocessing and payment in a timely manner. **Responsibilities** As a Medical Billing Customer Experience Trainer / Quality Assurance Specialist, your key responsibilities will include: * Ensuring the quality of transactions at regular frequency * Overseeing and reporting Quality control measures * Delivering structured curriculum in live and virtual learning environments to groups and individuals * Providing one-on-one training for ongoing performance improvements through refresher and remediation training * Developing a detailed knowledge of process and role-specific job aids to support effective application of curriculum * Monitoring, evaluating, and reporting training outcomes to local managers and central leadership team * Collaborating with supervisors and other leaders to identify performance issues where additional one-on-one support is required * Supporting the ongoing improvement of training content and programs based on implementation of new or changes in existing patient care delivery, state/federal regulations, accreditations/licensing standards **Qualifications** To be successful in this role, you'll need: * A minimum of 3+ years of experience in denial management/AR Collection, Pre-Reg, Auth for US Healthcare process * Experience with EPIC software is preferred * In-depth knowledge of Denial Management, Pre-Reg, Auth, and PFCC * Understanding of common healthcare industry terminology, practices, and procedures regarding billing and reimbursement * Knowledge of how Government/Commercial payers reimburse * Excellent oral and written communication skills * Ability to use a Windows-based computer system and common business software found in Microsoft Suite (Excel, PowerPoint, Outlook, etc.) * Ability to work independently to effectively and efficiently perform assigned duties * Ability to maintain a high level of ethics, and a courteous and professional demeanor * Ability to multi-task, establish and meet deadlines * Typing/data entry at a minimum of 40 wpm **Why Join arenaflex?** At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. **Work Environment** This role is 100% work-at-home, allowing you to work in a comfortable and flexible environment. **Compensation and Benefits** arenaflex offers a competitive salary and a comprehensive benefits package, including: * Competitive wages * Full benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off * Employee wellness and engagement programs **How to Apply** If you're a motivated and experienced Medical Billing Customer Experience Trainer / Quality Assurance Specialist looking for a new challenge, please submit your application to join our team at arenaflex. We can't wait to hear from you! Apply Now! For more information about arenaflex and our available job opportunities, please visit our website. Apply for this job