Experienced Multilingual Customer Support Representative - Mobile Gaming Industry with Remote Work Opportunities
Join the Global Team at blithequark blithequark is a pioneering mobile game development company that has made a significant impact on the global gaming industry. With revenue ranking among the top 3 in the world and leading the EMEA region, our games have been installed 2.3 billion times, reaching a third of the world's population, and are enjoyed by over 30 million players daily. We are now seeking a dynamic and customer-focused individual to join our team as a Customer Support Representative, providing support to players of our popular games worldwide. About the Role As a Customer Support Representative at blithequark, you will be the primary point of contact for players seeking technical assistance with our free-to-play mobile games across multiple platforms. You will work closely with our support engineers to manage player tickets, provide technical advice, and resolve issues efficiently. This is a unique opportunity to be part of a global team, working remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Key Responsibilities: Technical Support: Provide expert technical support for our mobile games across various platforms, managing player tickets and collaborating with support engineers to ensure seamless solutions. Player Engagement: Engage with a diverse global player base, offering technical advice and assistance to ensure a positive gaming experience. Issue Resolution: Identify, prioritize, and swiftly resolve technical issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing. Research and Development: Utilize research skills to come up with innovative solutions and enhance our support services, contributing to the continuous improvement of our customer support. Requirements To succeed as a Customer Support Representative at blithequark, you should possess the following skills and qualifications: Essential Qualifications: Language Skills: Excellent communication skills in English, German, and Russian, both verbal and written. Technical Aptitude: A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise. Preferred Qualifications: Mobile Gaming Experience: Experience playing mobile games is preferred, as it will help you better understand our products and provide more effective support. What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth, learning, and fun. Here are some of the benefits and perks we offer: Healthcare and Well-being: Healthcare Reimbursement: We reimburse online sessions with a psychologist and offer healthcare, including dental insurance and treatment for COVID-19, for you and your children. Work-Life Balance: Paid Vacation Days: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances. Professional Development and Education: Conference and Course Reimbursement: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps to enhance your skills. English Language Courses: We provide access to discounted English language courses to help you improve your language skills. Entertainment and Merch: Global Events: Every year, we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams. Fitness and Wellness: Fitness Reimbursement: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions. Community Involvement: Charity Projects: We launch charity projects and support the initiatives of employees through our grant competition, promoting community involvement and social responsibility. Work Format We offer flexible work arrangements, allowing you to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This flexibility enables you to choose a work environment that suits your needs and preferences. Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. We offer various career paths and opportunities for professional growth, including: Mentorship Programs: Our mentorship programs pair you with experienced professionals who can guide you in your career and provide valuable insights. Training and Development: We provide regular training and development opportunities to enhance your skills and knowledge, preparing you for future challenges and responsibilities. Career Advancement: We encourage career advancement and provide opportunities for you to take on new challenges and responsibilities, helping you achieve your career goals. Why Join blithequark? blithequark is a dynamic and innovative company that offers a unique work environment, exciting career opportunities, and a chance to be part of a global team. By joining us, you will have the opportunity to: Work with a Global Team: Collaborate with a diverse team of professionals from around the world, working on exciting projects and initiatives. Contribute to a Leading Gaming Company: Be part of a leading mobile game development company, contributing to the creation of engaging and popular games. Enjoy a Flexible Work Environment: Work remotely or from one of our offices, enjoying a flexible work environment that suits your needs and preferences. How to Apply If you are a motivated and customer-focused individual with excellent communication skills in English, German, and Russian, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark. We look forward to welcoming you to our team and starting this exciting journey together! Apply for this job