Experienced Multilingual Customer Support Representative – Mobile Gaming Industry with Remote Work Opportunities
Join the Global Team at blithequark blithequark is a pioneering mobile game development company that has made a significant impact on the global gaming industry. With revenue ranking among the top 3 in the world and leading the EMEA region, our games have been installed 2.3 billion times, reaching a third of the world's population, and are enjoyed by over 30 million players daily. As a dynamic and innovative company, we are committed to delivering exceptional gaming experiences and are now seeking a skilled Customer Support Representative to join our team. About the Role As a Customer Support Representative at blithequark, you will play a vital role in providing technical support to our global player base across multiple platforms. You will be the go-to expert for assisting players with their queries, offering technical advice, and resolving issues efficiently. This is an excellent opportunity to be part of a fast-paced and dynamic team, working remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Key Responsibilities: Provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers Engage with a global player base, offering technical advice and assistance in English, German, and Russian Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions Utilize research skills to come up with solutions and enhance our support services Develop and maintain a comprehensive knowledge base to ensure accurate and efficient issue resolution Contribute to the improvement of our support processes and procedures Requirements To be successful in this role, you should possess the following skills and qualifications: Essential Qualifications: Excellent communication skills in English, both verbal and written Excellent communication skills in German, both verbal and written Excellent communication skills in Russian, both verbal and written A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise Preferred Qualifications: Experience playing mobile games Previous experience in customer support or a related field Familiarity with gaming industry trends and technologies Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of benefits and opportunities to support your career aspirations: Reimbursement for participation in relevant conferences and courses Regular internal bootcamps and training sessions Access to discounted English language courses Opportunities for career advancement and professional growth Work Environment and Company Culture At blithequark, we pride ourselves on a dynamic and supportive work environment that encourages collaboration, creativity, and innovation. Our company culture is built on the following values: Emphasis on work-life balance Support for leading a healthy lifestyle Community involvement and charity projects Regular team-building events and activities Compensation, Perks, and Benefits We offer a comprehensive compensation package and a range of perks and benefits to support your well-being and job satisfaction: Healthcare reimbursement, including dental insurance and treatment for COVID-19 Generous paid vacation days and sick leave Reimbursement for gym memberships or fitness app subscriptions Access to online sessions with a psychologist Merchandise and entertainment perks Work Format We offer flexible work arrangements, including: Remote work opportunities Office locations in Armenia, Georgia, Kazakhstan, and Montenegro How to Apply If you are a motivated and customer-focused individual with a passion for the gaming industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark. Don't miss this chance to be part of a dynamic and innovative company that is shaping the future of mobile gaming. Apply now and start your journey with blithequark! Apply for this job