**Experienced National Customer Operations Manager – USA**

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Inspire Account Team as a National Customer Operations Manager, where you will play a key role in shaping the future of our customer operations and driving success for our customers and the company. **About blithequark** blithequark is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of over 250 iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico, we are proud to be one of the most recognized and respected companies in the world. Our diverse and expansive customer base includes retail and grocery store outlets, theme parks, movie theaters, restaurants, and many more. We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. **Job Summary** As a National Customer Operations Manager on the Inspire Account Team, you will be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. You will work closely with the sales team and our customers to drive beverage quality, revenue, and profit for the System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier. You will be responsible for building out the customer operations plans and identifying opportunities to better drive quality, service, and productivity across the system. **Key Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives. Lead internal project team resources and project communication with customer and account team. * Lead the development of annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts. * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark. **Qualifications & Requirements** * BS/BA (or equivalent) required * MS/MA/MBA (or equivalent) preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis * Functional Skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day * Skills: + Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. + We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan * A 401(k) retirement savings plan with company match * Paid time off and holidays * Opportunities for professional growth and development * A dynamic and inclusive work environment **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job