**Experienced National Customer Operations Manager – USA**

**Join arenaflex, a leading beverage company, as we continue to refresh the world and make a difference.** Are you a seasoned professional with a passion for customer operations and a drive to succeed in a dynamic environment? Do you have a proven track record of leading customer selling efforts, developing operational plans, and driving business growth? If so, we invite you to apply for the National Customer Operations Manager role at arenaflex, where you will play a key role in driving beverage quality, revenue, and profit for our customers. **About arenaflex** arenaflex is a global beverage leader with a portfolio of iconic and innovative brands, including arenaflex, Simply, fairlife, and Topo Chico. We are committed to refreshing the world and making a difference through our purpose-driven culture. Our company is built on four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Job Summary** The National Customer Operations Manager (NCOM) on the Inspire Account Team is responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. This role plays a key role in driving beverage quality, revenue, and profit for the System, while ensuring proper cost management to help achieve our goal of becoming our Customer's most valued supplier. **Key Responsibilities** * Lead customer selling efforts of operational products & services and customer stewardship * Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) * Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc. * Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives * Lead internal project team resources and project communication with customer and account team * Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts * Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex **Qualifications & Requirements** * BS/BA (or equivalent) required * MS/MA/MBA (or equivalent) preferred * Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers * 3 or more years of customer management experience or customer operational management experience * 2-4 years of general Operations experience * 2-4 years of Project Management experience * Experience working with data, specifically manipulation and analysis * Functional Skills: + Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability. **What We Can Do for You** * Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico * Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day * Skills: + Data analysis and manipulation + Project management + Financial planning and budgeting + Operational planning and execution + Customer stewardship and relationship management + Presentation development and delivery + Influencing and strategic thinking **Our Purpose and Growth Culture** We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. **Expected Salary** The expected salary for this role is competitive and based on experience. **Apply Now** If you are a motivated and experienced professional looking for a challenging role in a dynamic environment, we invite you to apply for the National Customer Operations Manager position at arenaflex. Please submit your application through our website. Apply Job! Apply for this job