**Experienced Non-Voice Customer Service Representative – Temporary | US**

At blithequark, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do. Our mission is to empower our team to innovate and deliver beyond expectations. We are seeking Non-Voice Team Members for a temporary employment opportunity who embody blithequark's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. **Why Join blithequark?** We offer a unique blend of competitive compensation, excellent benefits, comprehensive training and development programs, a fun, inclusive workplace culture, and opportunities for personal and professional growth. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. **About Our Customer Experience (CX) Team** Our CX Team drives customer loyalty, engagement, and value by providing exceptional customer experiences across all channels and touch-points. CX Associates are responsible for delivering an exceptional, differentiated, and "concierge-like" customer experience to our community of food lovers. **Key Responsibilities** As a Non-Voice Customer Service Representative, you will be responsible for: * Supporting customers contacting our brand via email * Supporting a wide variety of inquiries types and ensuring satisfaction * Providing world-class customer service in all interactions with customers and thinking creatively about ways to optimize each customer's experience * Receiving inbound inquiries via email; verifying required information and doing utmost within their power to solve customer programs * Actively listening and remaining empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible * Striving to meet and exceed quality and performance metrics * Maintaining thorough knowledge of systems so that information can be researched and proper information is given to the customer * Learning and retaining thorough working knowledge of all existing and new processes and procedures * Proactively identifying and sharing key insights observed in handling volume with leadership * Attending Team Meetings/additional training sessions as scheduled **What We're Looking For** We're looking for individuals with: * Above-average written communication skills – ability to write clearly and professionally, using proper grammar, spelling, and tone * Ability to actively listen and use the information provided by the customer to meet the clients' needs * Demonstrating appropriate empathy, accurately & genuinely showing understanding of the customer's emotional state * Maintaining courtesy, politeness, & confidence throughout the interaction * Demonstrating comfort in resolving sensitive issues and diffusing escalated scenarios * Ability to adapt and thrive in a fast-paced, rapidly changing environment * Demonstrating highly detail and solution-oriented critical thinking skills **Requirements** * Blackout Periods: Please note that there will be blackout periods during this contract, specifically from November to January, when time off may not be granted due to coverage requirements * Technology Requirements: You'll need a reliable computer that passes our tech check to ensure seamless participation in training and day-to-day responsibilities * Communication & Responsiveness: In a work-from-home environment, maintaining strong communication and responsiveness is crucial and will be key to your success on this team **What We Offer** * Competitive compensation and excellent benefits * Comprehensive training and development programs * A fun, inclusive workplace culture * Opportunities for personal and professional growth **Why blithequark?** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. If you're driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you. **How to Apply** If you're interested in joining our team, please apply through our website. We can't wait to hear from you and start our journey together! Work Environment and Company Culture Highlights At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. * We offer a flexible work-from-home environment that allows you to work in a comfortable and distraction-free space * We prioritize work-life balance and offer flexible scheduling to ensure you have time for your personal and professional goals * We're committed to ongoing training and development, providing you with the skills and knowledge you need to succeed in your role * We foster a culture of open communication, collaboration, and feedback, ensuring you feel heard and valued as a member of our team Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping you grow and develop in your career. We offer a range of opportunities for professional growth and development, including: * Ongoing training and development programs to help you build new skills and knowledge * Opportunities for advancement and career progression within the company * Mentorship and coaching programs to support your professional growth and development * Access to industry-leading tools and technologies to help you stay up-to-date with the latest trends and best practices Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: * Competitive hourly rate * Excellent benefits, including health insurance, paid time off, and retirement savings * Opportunities for bonuses and incentives based on performance * Access to a range of perks and benefits, including employee discounts, free meals, and on-site fitness classes Conclusion If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic, client-focused team, we would love to hear from you. Apply now to join our team and start your journey with blithequark! Apply for this job