Experienced OnBoard Services Customer Service Representative - Full Time Position in New Jersey, USA, Offering Competitive Hourly Rate of $26/Hour and Opportunities for Career Growth at blithequark

Introduction to blithequark and the Industry blithequark is a leading player in the private sector, committed to delivering exceptional customer experiences and innovative solutions. As a key member of our team, you will be part of a dynamic and fast-paced environment that values honesty, respect, and perseverance. Our company culture is built on a foundation of trust, integrity, and employee empowerment, making us an ideal employer for those seeking a challenging and rewarding career. Job Overview We are seeking an experienced and highly motivated OnBoard Services Customer Service Representative to join our team in New Jersey, USA. As a Customer Service Representative, you will play a vital role in providing top-notch service to our clients, ensuring seamless interactions, and resolving issues in a timely and professional manner. Your exceptional communication skills, attention to detail, and ability to work well under pressure will make you an invaluable asset to our team. Key Responsibilities Execute a positive handoff with flying crews and lead cookroom reviews during catering provisioning to alleviate missing item concerns/events Support restock of "hold items" from a terminal access vantage to reduce conditions on truck dispatches Act as an item and mileage SME for ATL catering details with Uncertainties and OBS Track, pattern, and provide designated "shock and delight" for MI-19 patterns, complaints, and flight crews Support and participate in "Catering Determination Rush" at Uncertainties Lounges for item, detail, and change management "communication and feedback" Effectively participate in Online Entertainment/SkyHub postings and promotions, for ATL OBS Brand Building and Awareness Job requires steady movement, expected to be actively moving and directing all aspects of the catering activity Position requires a customer service mindset to diffuse tense situations and really issue solve on the fly Should effectively perform various duties as assigned according to the functional workspace task: however, under specific conditions, staff may be expected to perform all roles Should be able to work well in a team environment Should be receptive and have strong interpersonal and show skills Should practice safety-conscious behaviors and follow all Coronavirus health precautions in all operational cycles and procedures Participate in/daily team huddles Collection of trucks may be required periodically Building Chart book drawers to catering details (catering and arrangement supplies) Should be able to lift and transport items weighing up to 40 pounds (equivalent load to closing an aircraft door 40-60 pounds) Perform quality control functions before delivery onboard Essential Qualifications To be considered for this role, you should possess a Bachelor's Degree and have a strong passion for delivering exceptional customer service. You should be able to work a fixed or rotating schedule, including nights, evenings, weekends, and holidays. Additionally, you should have a valid driver's license, be able to obtain and hold an airport identification with a customs seal, and pass a comprehensive post-offer pre-employment background investigation, including fingerprinting and a criminal history record check. Preferred Qualifications While not required, having exceptional verbal and written communication skills, organizational abilities, team direction, and leadership capabilities will give you an upper hand in this role. Quality confirmation experience is highly desirable, and strong computer skills, including familiarity with e-door grid systems and blithequark's catering-related technology framework, are also preferred. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training programs, including gradual training for extra obligations, such as handling specific processes, equipment, and products. Our company culture encourages employee empowerment, and we provide opportunities for career advancement and professional development. Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative, with a strong focus on teamwork and communication. We value diversity, inclusivity, and respect, and we strive to create a workplace where everyone feels welcome and valued. Our company culture is built on a foundation of trust, integrity, and employee empowerment, making us an ideal employer for those seeking a challenging and rewarding career. Compensation, Perks, and Benefits We offer a competitive hourly rate of $26/hour, as well as a range of benefits, including serious compensation, performance incentives, industry-leading profit sharing, and 401(k) with liberal direct contribution and company match. We also provide paid time off, including vacation, holidays, and paid personal time, as well as comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. With our commitment to employee growth and development, comprehensive benefits package, and dynamic work environment, we are confident that you will find a rewarding and challenging career with our company. Apply now to take the first step towards an exciting and fulfilling career with blithequark! Apply for this job