Experienced Online Chat Specialist – Customer Service and Technical Support Expert for Dynamic Team at arenaflex

Welcome to arenaflex: Where Customer Experience Meets Innovation arenaflex is a rapidly growing company that is revolutionizing the way businesses interact with their customers. We are seeking a highly motivated and experienced Online Chat Specialist to join our team of dedicated professionals. As an Online Chat Specialist at arenaflex, you will play a vital role in providing exceptional customer service and technical support to our clients and their website visitors. If you are a skilled problem solver with a passion for delivering top-notch service, we want to hear from you. Job Overview The Online Chat Specialist will be responsible for engaging in online conversations with site visitors, responding to queries, and providing prompt and accurate service. This is an entry-level position that offers a unique opportunity to develop your skills and career in a dynamic and supportive environment. As an Online Chat Specialist, you will report to the Online Chat Manager and work closely with our customer service team to ensure that our clients receive the best possible support. Key Responsibilities Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate Build relationships with new customers to better understand and achieve their needs Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately Promote interest in client products and services Consistently achieve established standards of the position Continually portray and project a positive and professional image Provide administrative support to the customer service team Assist with overflow work and other duties as needed Qualifications and Skills To be successful in this role, you will need to possess a strong work ethic, excellent communication and interpersonal skills, and the ability to work well both independently and as part of a team. You should be proficient in written and verbal English, have basic technical skills, and be able to navigate through smartphone and computer applications. A positive and professional demeanor, as well as the ability to compose professional emails, are also essential. Essential Qualifications Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment PC keyboarding and internet experience needed Strong communication and interpersonal skills, including written and verbal Upbeat, positive attitude and professional demeanor Articulate and well-acquainted with a client-facing role Ability to compose professional emails is a plus Proficient written and verbal communication skills in English Basic technical skills (able to navigate through smartphone and computer applications) Preferred Qualifications Previous experience in customer service or technical support Familiarity with online chat software and customer relationship management (CRM) systems Ability to work in a fast-paced environment and handle multiple incoming requests for information Strong problem-solving skills and ability to think critically Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As an Online Chat Specialist, you will have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated team of professionals. We offer a range of benefits, including company equity, medical, dental, life, and vision insurance, unlimited paid time off, paid family leave, short-term disability, and a 401k plan. Work Environment and Company Culture arenaflex is a remote-friendly company, and this position is available as a remote work opportunity. We believe in fostering a positive and supportive work environment that allows our employees to thrive. Our company culture is built on values of innovation, teamwork, and customer satisfaction, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation and Benefits We offer a competitive compensation package, as well as a range of benefits, including: Company equity program Medical, dental, life, and vision insurance Unlimited paid time off Paid family leave Short-term disability 401k plan Reimbursement for education and professional development Employee assistance program Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for the Online Chat Specialist position at arenaflex. This is a unique opportunity to join a dynamic and growing company and contribute to the delivery of exceptional customer experiences. Don't miss out on this chance to take your career to the next level and apply today. Apply for this job