Experienced Online Contact Center Supervisor for Remote Customer Support Team – Leadership and Customer Service Expertise at blithequark

Introduction to blithequark and the Industry blithequark is a leading private industry player committed to delivering exceptional customer experiences through its online contact center operations. As a key player in the customer support landscape, blithequark recognizes the importance of having a skilled and dedicated team to manage its online contact center, ensuring seamless interactions with customers and driving business success. The home improvement and customer support sectors are rapidly evolving, with a growing demand for remote work opportunities that offer flexibility, growth, and a positive work environment. blithequark is at the forefront of this evolution, seeking talented professionals to join its team and contribute to its mission of providing outstanding customer service. Job Overview The OCC Contact Center Supervisor role at blithequark is a full-time, remote position that offers a unique opportunity to lead a team of customer support representatives and contribute to the company's continued success. As a Contact Center Supervisor, you will be responsible for coaching, guiding, and supervising a team of representatives to ensure first-class customer interactions, build and maintain customer relationships, and drive the timely delivery of business products and services. This role requires a self-motivated individual who can inspire others to work as a team, effectively communicate with internal and external stakeholders, and make data-driven decisions to drive results. Key Responsibilities Action Oriented (50%) : Directly organize and supervise daily operations and activities of a contact center team to achieve key performance goals, including correct and timely handling of customer transactions, monitoring partner productivity and service levels, and ensuring proper partner scheduling. Drives Engagement (20%) : Support the building and development of a high-performance team through training, coaching, and development; provide hands-on daily coaching to enhance and maintain team performance and be directly responsible for performance management processes (evaluations, mentoring, corrective action, hiring) for direct reports. Drives Results (15%) : Maintain records for individual direct reports, analyze department results, troubleshoot operational issues, and complete team reviews as required; work with contact center managers to identify operational improvements, opportunities for contact center performance, and interdepartmental partnership. Manages Conflict (15%) : Identify and analyze escalated issues and provide guidance to direct reports for resolution; serve as a point of escalation for transactions requiring advanced information or discernment to resolve complex customer issues and ensure timely follow-up and customer satisfaction. Essential Qualifications To be considered for this role, you must: Be at least 18 years of age or older Be legally authorized to work in the United States Have a minimum of 1+ year of work experience Have a high school degree and/or GED Preferred Qualifications While not required, the following qualifications are preferred: Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) 1+ year of previous management experience Skills and Competencies To succeed in this role, you must possess the following skills and competencies: Action Oriented : Ability to take initiative and drive results Collaborates : Ability to work effectively with others to achieve common goals Drives Engagement : Ability to motivate and inspire others to achieve high performance Communicates Effectively : Ability to clearly and concisely communicate with internal and external stakeholders Customer Focus : Ability to understand and meet customer needs Drives Results : Ability to analyze data and make informed decisions to drive business results Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Contact Center Supervisor, you will have access to training and development programs, mentorship opportunities, and a clear path for career advancement. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. Work Environment and Company Culture blithequark is a dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $16 to $20 per hour, depending on experience. We also offer a range of perks and benefits, including opportunities for professional growth and development, a comprehensive benefits package, and a positive and supportive work environment. Conclusion If you are a motivated and experienced customer support professional looking for a new challenge, we encourage you to apply for the OCC Contact Center Supervisor role at blithequark. This is a unique opportunity to join a dynamic and growing organization and contribute to the delivery of exceptional customer experiences. With a competitive compensation package, opportunities for growth and development, and a positive and supportive work environment, blithequark is the perfect place to take your career to the next level. Apply now and become a part of our talented team of customer support professionals! Apply! Apply for this job